Help! VCI-100 Problem

[insurgent]

Ok I've had my VCI 100 for not even a month now, loving it to pieces. My first problem has arisen... Basically the sensor wont trigger unless I'm also touching the unit itself as well! Would this be a grounding problem? I've tried unplugging all the cables and rearranging them so they aren't touching or anything like that...And still no joy. Anyone else come across this problem? What did you do to fix it? I'm running the power pack, and I've also tried switching to USB power and the same problem happens.

[insurgent]

weird...even when im touching my computer desk and touch the jog wheels it works, then i take my hand off the desk and it doesn't... wtf?!?!