Hey all, I have traktor pro 2 i'm trying to upgrade to scratch, i have a djm 900 and bought the s4 scratch upgrade kit but I cant get it to work. It comes back with
"You have tried to activate an update, upgrade or crossgrade, but your User Account does not contain the full product license that this update, upgrade or crossgrade license is based on. Possibly this full product license is assigned to another User Account that you may have created using a different e-mail address. Please contact the Native Instruments Registration Support and submit the serial number in question."
Any suggestions or did I just waste my money
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Thread: S4 Scratch Upgrade
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06-03-2013, 03:43 PM #1Tech Wizard
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S4 Scratch Upgrade
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06-03-2013, 03:49 PM #2Tech Mentor
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where did you buy it??
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06-03-2013, 03:53 PM #3Tech Wizard
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- Dec 2011
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Ebay...
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06-03-2013, 03:57 PM #4Tech Mentor
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i presume not from a shop? contact the seller ask them to deregister the code with NI. takes 2/3 days
Originally Posted by SMP
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06-03-2013, 04:01 PM #5Tech Guru
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- Mar 2012
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This does not look like a problem with deregistration. Is Traktor Pro 2 currently registered under the same NI account? (check your account on the website)
VCM100 / X1 / DJM250 / DJM900 / CDJ2000s / Maschine / Audio2+4 / 2i4 / HS8s / TSP 2.6.8
Macbook Air i7-3667U+8GB 10.9 / Win7x64 i5-3570k+24GB
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06-03-2013, 04:09 PM #6Tech Wizard
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My account says I have this:
TRAKTOR PRO 2 for TRAKTOR KONTROL X1 HW
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06-03-2013, 04:39 PM #7Tech Guru
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Did you try contacting NI?
2 x gemini PT 1000 . Gemini PS-525 . X1
NI Audio 6 . Traktor Scratch pro 2
2007 Macbook Pro
Originally Posted by The Mighty FV
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06-07-2013, 12:13 PM #8Tech Wizard
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- Dec 2011
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Ok just so no one else does what I did, the S4 scratch upgrade will not work if you do not have an S4 registered to your account. I guess I should have known that.
For an upgrade that is essentially just unlocking something already there this is proving to be a very difficult task
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06-07-2013, 12:20 PM #9Tech Guru
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Of course the s4 upgrade won't work if you don't have an s4. That would be like getting an audi turbo upgrade when you only have a civic. You need the traktor scratch version, but will need a traktor sound card to use it.
2 x gemini PT 1000 . Gemini PS-525 . X1
NI Audio 6 . Traktor Scratch pro 2
2007 Macbook Pro
Originally Posted by The Mighty FV
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06-07-2013, 12:22 PM #10Tech Wizard
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- Dec 2011
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- Halifax, NS
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I have a djm 900, i just assumed the scratch upgrades were all the same
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