1st time 'dispute' on ebay, opinions needed.

DJ Life & Community General Discussion
1

1st time ‘dispute’ on ebay, opinions needed.

Long story short, I have won a bid on one unit of 1210mk2 from the UK.
Seller shipped the item to me via UPS, but the table arrived in a pretty bad condition.
Notified the seller & send him some pics..seller agrees to sort it out with UPS.
And this is what i get,

Basically it’s half of the shipping price. The seller has a high rating & seems polite though.
So what should i reply to the seller, is this the fair amount to accept from damaged/item not as described case (well the ebay protection policy covers up until £150 anyway..)

Thanks in advance!

2

What exactly is in bad condition? Tonearm bent? case all scuffed up?

The real question is, how different is the received item from the one pictured in the auction?

3

That sounds like a load of BS, I’ve never heard of UPS giving away small amounts of money as a “token gesture”. From your other post the seller packed it like an idiot, it’s his fault not UPSs, don’t settle for crap and honestly I wouldn’t believe a word he says about UPS offering “£45 as a token gesture”.

He packed it poorly, it’s his responsibility, make him pay up for the actual cost of repairs/replacement parts. I sold a pair of 1200s on ebay a few months ago and the buyer had an issue where an internal wire got unplugged during shipping, I could have walked him over the phone to fix it in 20 seconds since a connector just came loose and I knew the problem when he told me. I also told him to send the one back and I would fix it or replace it and send him a knew on the next day and pay all expenses. He wasn’t interested and wanted a refund, so I ate the $100 in shipping costs and gave him a full refund just because I didn’t want to piss him off and go through the dispute process since I know what it’s like to feel screwed as a buyer and he had leverage over me if he filed a dispute and I didn’t want to go through that.

You have a lot of power as a buyer in the dispute process and can open a dispute with paypal (when you do it through paypal it will send his account in the negative for the transaction) and ebay/paypal can force him to give you a full refund (including the cost of shipping) you just would have to send it back. He knows this too, buyers almost have too much power in the dispute process and you can file a dispute and tie up his funds and send his balance in the negative and he would work with you real quick then.

Don’t let him run you around making it look like it’s in UPS’s hands, this has nothing to do with UPS- take pictures of how he packed it, even without pics you will win the dispute process if you want a refund- tell him it’s his responsibility for poorly packing it and if he is not willing to pay full cost of the repairs you will return it to him. There’s nothing he can do to stop you, you will get a full refund, and the last thing he wants is to deal with a return on a broken item.

4

Thanks Xone for the in-depth suggestion!

Well i think i have posted his replies on packaging in your thread the other day & explained on how it’s done, but for the benefit of this thread i’ll post it again.

[QUOTE]Hi there. I’m really disappointed to read this. I don’t use fragile stickers, I used to, but it seemed to make virtually no difference, and sometimes seemed to actively encourage courier staff to abuse the parcels. Yours was the 3rd 1210 I’ve sold and sent in the previous 6 months, and the other 2 arrived in perfect condition. I’m really very sorry this has happened to you. Please send me some photos of the damage, and I’ll contact UPS & make a claim against them, then I can send you a partial refund for the repairs.

Sorry for your disappointment, believe me I share it just as deeply.

Best regards[/QUOTE]

I can’t link back the auction page since it was ended. but here’s some photo of the said damage done to the casing, i believe was inflicted by sharp edges from broken cover. Oh btw, the cover was already broken at one hinge during the auction but nothing too severe…he has fix it with superglue & all looks mint in the ads.

The repairs/repainting could cost as much as the turntable itself, as i’m still not sure about the tonearm condition. I’m disappointed to see the overall appearance of the deck & only managed to power it up for a while but forgot to properly set it up to my system & actually play vinyl on it.
The seller accept returns but i’m not going to do this, means that i’ll be reduced to 1 turntable after searching for so long hence decided to do the refurbishment or the deck will get even more damage on it’s way back (i have to pay for return shipping). Not guaranteed on full refund either…

Now that i have dismantled everything off that table, successfully unstuck the tonearm (apparently a well known problem after some research but the seller didn’t notify this in his auction, only stated about the broken dust cover).

I’m yet to file a dispute against this seller through ebay procedures, hold on the negative rating.
What should i do now? This deck are already dismantled & ready to be refurb & no way i would reassemble them back & returned it over. Later he will claim that i’ve tampered with the item & wont be entitled to any refund at all.

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I have mentioned it all here

6

Aside from the broken cover, turntable looks fine. Old, a bit battered - but clearly you are not suggesting that the in ability to unlock the lift on the tonearm is due to UPS?

That is something that happens from YEARS of being in a dirty, dark, smokey nightclub - not in a parcel post truck.

7

Ok don’t leave him negative feedback, that’s pointless. DO file a dispute through ebay. Just reassemble the table he won’t know the difference unless you really mess something up, and even if you did it won’t matter. It’s his own damn fault and he is clearly dishonest about the sale. File a dispute with ebay and go throught he formal process and say you want a refund. Don’t take no for an answer and he CAN’T stop you from sending it back and giving a refund, ebay will forcibly take the funds from his account and give you a refund as long as you go through the process right through ebay and send it back as it was sent and get a tracking number. As soon as it is sent back after 5 days even if he doesn’t want to ebay will refund you and send his account in the negative. Take pictures of everything as you pack it to send it back as proof so he can’t say you sent back a box of bricks.

Don’t get walked on or let him run you around, he had his chance to make it right now send it back but only contact him officially through the ebay dispute center and just escalate to get a refund. I would do this just on principle since he tried and is trying to screw you. He might try to twist it around and make you think you can’t get a refund but escalate it and it’s not his choice, I promise you will get a refund whether he likes it or not as long as you do it right and be assertive.

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All of this. DO NOT accept it in this condition and let him get away with it. As said above eBay will look after you on this one. I know you are desperate for another turntable but patience is a virtue. It will all come good. :slight_smile:

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Yea, don’t settle, in the end, you’ll be much happier.

10

I had the same thing happen with a computer tower (no MB/CPU etc just the tower) and the seller tried to do partial refund and made up loads of crap. It was a simple as contacting Ebay and I had my refund soon after.

Send it back. As others have said, Ebay/Paypal is on YOUR side. Trust.

11

I agree…the damage we can see here, bar the cracked lid, is not possible from how it was delivered - did it look like this on the photo, as things like the scruffs MUST have already been on there?

Either way, if you are not happy - take the advice of everyone on here - do not put negative feedback, keep everything through paypal and send it back - ebay is on your side the entire way, as is paypal - they take sales not being as they were agreed very seriously and as long as you take it through their complaint method it WILL be solved fairly.

12

My mistake, just learned that it was a common problem with old decks…but at least the seller notified it in his auction. I was bummed when i was first discovered this. I don’t have any idea at the 1st place..

I have my patience for more than 2 years my friend, i just can’t wait any longer :disappointed:
Very tough luck scoring another 1210s in working condition in my place. They wont take the hassle of shipping, and i’m living at the East part of Malaysia.

If only sending back was an easy solution…tbh i’m pretty reluctant, i might just as well take the GBP 45 & learned my lesson the hard way or try asking for a 50/50 refund incl shipping…

Try this link & stop the page from loading, it was the auction i’ve won…the seller currently have another one for sale so it will redirect to the new auction.

Yes it’s the same turntable i’ve received, only with more scratches on the body & more cracked lid.
This was how it arrived

IMG_0157[1].jpg
IMG_0157[1].jpg1810×1357 181 KB
IMG_0158[1].jpg
IMG_0158[1].jpg1819×1364 175 KB
IMG_0159[1].jpg
IMG_0159[1].jpg1884×1413 180 KB
IMG_0160[1].jpg
IMG_0160[1].jpg1725×1294 177 KB

Although my purchase is not really a pleasant experience, but i’m quite relieved that my search is now almost over.
Now i have an option:
Either dont reply to seller offer of the GBP 45 ‘token’ and straight away open a dispute case for partial refund.
Or, reply to him nicely 1st and try asking for a partial refund..see how it goes. then if he refuses & insisted the GBP 45, only then open a dispute case?

Many thanks for all of you who read & taking time to reply on this thread!

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official ebay dispute, if you ask for a partial you are going to get walked over. no offense, but you haven’t done this before and the fact that you are considering his bullshit offer and how you are posting here leads me to believe you will just let him walk all over you even more if you try to negotiate.

just do it right and get a refund and send it back, it doesn’t bother you he is trying to screw you? You have all the power in this situation, use it. Make your demands and dispute, don’t ask him or compromise.

14

Yes i’m a noob in this. I think you must be pretty dissatisfied with what i have ‘choose’ to do. I replied the seller & tried asking for 50% refund to facilitate buying new tonearm & further servicing since i don’t ‘buy’ his ‘token of appreciation’.
Still waiting for his reply though. if nothing goes well then I file in the dispute case.

I would have choose to send the deck back to him but i’m away from home now, so it’s not the best option.
Having a little money back is better than no money at all…

15

Sorry, it’s not you ebay issues just bring up some bad memories and I hate to see people get taken advantage of. :wink:

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first thing to do is ESCALATE to a claim ..you can cancel at any time.

Doing this alerts eBay/paypal there’s a problem (and you only have set time to do this).

It also says to the seller you are serious and won’t be messed around, the posters above are right eBay will refund you, but you will lose the return postage …no chance of getting that back … (in these cases I also give -ve feedback for me being out of pocket).

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Raised a dispute through Ebay US (bought from that site) & opted for partial refund, as it was still eligible within 45 days from purchase date.
Let’s see how it goes…wish me luck!

18

Nice, the seller responded almost immediately & offered GBP 75.
So the ‘dispute threat’ worked.

I think i’ll rest my case for now..thanks so much for all of you who helped me through this situation :slight_smile:

19

your choice i guess, I wouldn’t take that and would return it and make him eat shipping costs on principle but it’s better than before.

20

I think he ended up getting a decent deal on a banged up TT. Probably what the deal should have been in the first place, but not so bad in the end.