Allen & Heath Xone 4D problem

Allen & Heath Xone 4D problem

Hi there wonder if anyone can help shed some light on an issue I’m having with an Allen & Heath Xone 4D… when plugged in via USB to Mac or pc it constantly connects and disconnects , its asif you are constantly plugging it in and then unplugging it again … as a mixer with an external soundcard all is fine but if I try to use it via USB it just won’t stay connected to the computer… I have tried other cables that I know work fine …when I uninstall the drivers and plug it into the computer it doesn’t do this but as soon as i install drivers and reboot it does the same again … anybody any ideas? Thanks in advance

Are you sure 4D is supported under the OS you are using?

Yes it is and I have tried newer drivers

Make sure your using latest drivers and have updated the 4Ds firmware.

Has it worked before?

How long is the cable your using? You say you have tried other cable you know work, what have you tested them with?