Customer Service for DJTT?

DJ Life & Community General Discussion
1

Customer Service for DJTT?

I’ve been trying to get a hold of anyone from DJTT store in order to verify my order, and why it’s still sitting in California since Jan 20th (according to USPS site)

I’ve tried emailing, calling and no reply or answer on the phone.

wondering if anyone can help…

2

They only work monday through thursday from 10am-7am pacific standard time !
If you’ve been trying to contact them and had absolutely no luck , fill out a support ticket and they will guaranteed get back to you in 48 hours !

Hope this helped ! Heres this link : Support / Contact Us – DJ TechTools

cheers

3

What email address have you been trying?

What happens when you call? Are you getting sent straight to voicemail, or is it disconnecting you?

I’ve been hearing a few more complaints than normal from people having a hard time getting in touch with us, and I’m trying to figure out what is going wrong.

4

I’ve sent 2 emails from the same email I used to register here (sent a 2nd one incase the 1st didn’t go through)

Whenever I call, I get a busy signal.
I am calling from Canada however…not sure if that matters.

Thanks for responding :slight_smile:

5

emailed once again, and called once again still nothing :thumbsdown:

getting a little frustrated

I know it’s not a huge order, but it was placed on the 17th of January…friends of mine have ordered gear from DJTT and have had same week deliveries…just really trying to wonder what’s going on…this is my first order with DJTT…

6

I just created a support ticket for you.

7

I really can’t find your email anywhere, let me know if you didn’t get the support ticket I just sent you

8

just checked my email, and I rec’d your support ticket!

thanks for the super fast response:smiley:

9

All resolved, thanks for the quick action and excellent service over at djtt.

Consider this thread closed.