# Dj Tech Tools Orders not answering emails **URL:** \ **Category:** General Discussion\ **Created:** [May 2, 2009, 2:55am UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783 "2009-05-02T02:55:31Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![mhub420](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@mhub420](https://forum.djtechtools.com/u/mhub420)\ **Post date:** [May 2, 2009, 2:55am UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/1 "2009-05-02T02:55:31Z")
**Dj Tech Tools Orders not answering emails** I ordered my VCI-100 SE on April 23, and still havent received a confirmation that it has shipped. It was supposed to be shipped yesterday on the 30th. I just want to make sure my precious controller will be shipped to me 🙂 thanks guys!!! ---
**Author:** ![BentoSan](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/bentosan/32/15028_2.png) [@BentoSan](https://forum.djtechtools.com/u/BentoSan)\ **Post date:** [May 2, 2009, 4:12am UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/2 "2009-05-02T04:12:09Z")
Thats not my section of the site but i will make sure you get contacted promptly. ---
**Author:** ![mhub420](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@mhub420](https://forum.djtechtools.com/u/mhub420)\ **Post date:** [May 2, 2009, 4:15am UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/3 "2009-05-02T04:15:10Z")
> [@BentoSan](#): > > Thats not my section of the site but i will make sure you get contacted promptly. thank you very much kind sir! i cant wait to get my controller and become part of the Dj TT community! ---
**Author:** ![tekki](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/tekki/32/12829_2.png) [@tekki](https://forum.djtechtools.com/u/tekki)\ **Post date:** [May 2, 2009, 9:03am UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/4 "2009-05-02T09:03:03Z")
Well, a controller is not needed to become part of the DJTT community. It’s just being there, and opening your mind to Controller DJ-ing. 😃 But, as always, you are more than welcome. 😉 ---
**Author:** ![brokenglass](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@brokenglass](https://forum.djtechtools.com/u/brokenglass)\ **Post date:** [May 3, 2009, 3:56am UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/5 "2009-05-03T03:56:43Z")
my email said they were anticipating the overlays to arrive on the 30th…so he’s got to install 25 of those and then fill the orders and email everyone that their controllers have shipped. so I imagine they’ll go out Monday if the overlays arrived on time ---
**Author:** ![mhub420](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@mhub420](https://forum.djtechtools.com/u/mhub420)\ **Post date:** [May 4, 2009, 5:35pm UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/6 "2009-05-04T17:35:18Z")
still no contact or email 😛 ---
**Author:** ![brokenglass](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@brokenglass](https://forum.djtechtools.com/u/brokenglass)\ **Post date:** [May 4, 2009, 5:49pm UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/7 "2009-05-04T17:49:24Z")
me either… I imagine we will soon… but I’m also itching to get mine. trying to be patient ---
**Author:** ![lsmith](https://avatars.discourse-cdn.com/v4/letter/l/c77e96/32.png) [@lsmith](https://forum.djtechtools.com/u/lsmith)\ **Post date:** [May 4, 2009, 6:11pm UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/8 "2009-05-04T18:11:27Z")
i am also waiting for a reply .. a good chance to master the art of xen and being patient 🙂 ---
**Author:** ![BentoSan](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/bentosan/32/15028_2.png) [@BentoSan](https://forum.djtechtools.com/u/BentoSan)\ **Post date:** [May 4, 2009, 6:34pm UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/9 "2009-05-04T18:34:11Z")
Sorry for the delay, just be patient - we are working on improving the response times so this sort of thing doesnt happen in the future. You can be confident that we will get back to you as soon as we can. ---
**Author:** ![EanGolden](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/eangolden/32/13578_2.png) [@EanGolden](https://forum.djtechtools.com/u/EanGolden)\ **Post date:** [May 4, 2009, 8:01pm UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/10 "2009-05-04T20:01:08Z")
Hey Guys, Sorry that you did not get a reply to your email faster, Service and taking care of the community is very important to us so we are still finding many ways to improve that. That being said, we are actually waiting on the overlays for the SE controllers which were supposed to arrive on the 29th and have not come in yet. They should be coming in today or tomorrow at the latest and then your controllers will be shipped out asap. thanks for your support and patience! ---
**Author:** ![mhub420](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@mhub420](https://forum.djtechtools.com/u/mhub420)\ **Post date:** [May 4, 2009, 9:39pm UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/11 "2009-05-04T21:39:31Z")
thanks ean golden! you are the man, and without you we wouldn’t even be graced with the opportunity to own this awesome controller. the fact that you have personally responded to this really shows how much you care about your customers/ community. ---
**Author:** ![Phil\_R](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/phil_r/32/14502_2.png) [@Phil\_R](https://forum.djtechtools.com/u/Phil_R)\ **Post date:** [May 5, 2009, 7:14pm UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/12 "2009-05-05T19:14:49Z")
Hi guys, I’d like to apologize for the delayed contact. We have been very busy assembling the VCI-100s the past week/weekend, and have finally received all the parts from our distributors who took a little longer than expected. As store manager I personally pledge to be more responsive to your order-related emails, and keep you updated on the status of your shipment. We are still a small company (3 people, located in different areas of the world) so sometimes we may slip behind. It’s your business that keeps us alive, and as we contriue to adapt to the growing demand for our products, we will continue to improve our customer service and response time. If you have ordered a VCI-100 from us, please keep an eye for a shipping confirmation email this week, as they will start shipping in the order they were received. Meanwhile I will be personally responding to any unanswered emails, so if you still have not been replied to, expect one soon. Thank you all! ---
**Author:** ![brokenglass](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@brokenglass](https://forum.djtechtools.com/u/brokenglass)\ **Post date:** [May 12, 2009, 12:15am UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/13 "2009-05-12T00:15:43Z")
has anyone received an email with shipping info yet? still waiting… hoping I get mine this week ---
**Author:** ![mhub420](https://avatars.discourse-cdn.com/v4/letter/m/5f9b8f/32.png) [@mhub420](https://forum.djtechtools.com/u/mhub420)\ **Post date:** [May 12, 2009, 4:51am UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/14 "2009-05-12T04:51:56Z")
> [@brokenglass](#): > > has anyone received an email with shipping info yet? still waiting… hoping I get mine this week not yet, but we must be patient haha. something was wrong with the overlays they got and they had to get new ones and install them on the VCI’s so they should ship sometime this week. ---
**Author:** ![brokenglass](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@brokenglass](https://forum.djtechtools.com/u/brokenglass)\ **Post date:** [May 12, 2009, 3:59pm UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/15 "2009-05-12T15:59:37Z")
yea, I got that email, just curious if anyone was ahead of me in line and had received a shipping notice =] What firmware are these shipping with? ---
**Author:** ![lsmith](https://avatars.discourse-cdn.com/v4/letter/l/c77e96/32.png) [@lsmith](https://forum.djtechtools.com/u/lsmith)\ **Post date:** [May 12, 2009, 4:01pm UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/16 "2009-05-12T16:01:15Z")
surely 1.3 ---
**Author:** ![EanGolden](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/eangolden/32/13578_2.png) [@EanGolden](https://forum.djtechtools.com/u/EanGolden)\ **Post date:** [May 12, 2009, 10:00pm UTC](https://forum.djtechtools.com/t/dj-tech-tools-orders-not-answering-emails/3783/17 "2009-05-12T22:00:54Z")
Shipping Updates where sent out last week so if you didnt get yours please email: [orders@djtechtools.com](mailto:orders@djtechtools.com) and Phil will give you an update. All controllers will ship with 1.3 and the new overlays (unless requested otherwise)