# Does anyone else get this, when they open Vestax Upater for Mac? **URL:** \ **Category:** DJ TechTools' VCI-400SE Product Support\ **Tags:** firmware-upgrade-kit, vci-400, firmware\ **Created:** [December 27, 2013, 11:23pm UTC](https://forum.djtechtools.com/t/does-anyone-else-get-this-when-they-open-vestax-upater-for-mac/63196 "2013-12-27T23:23:32Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![DjRitam](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/djritam/32/9252_2.png) [@DjRitam](https://forum.djtechtools.com/u/DjRitam)\ **Post date:** [December 27, 2013, 11:23pm UTC](https://forum.djtechtools.com/t/does-anyone-else-get-this-when-they-open-vestax-upater-for-mac/63196/1 "2013-12-27T23:23:32Z")
**Does anyone else get this, when they open Vestax Upater for Mac?** Please Help! Just got my VCI400EG When I plug it into my mac and open the Vestax updater, it says Device :VCI-400 Audio Firmware : vFF.FF ??? MIDI Firmware : v07.02 Is this even correct? Feels like I may have updated or changed the wrong file 😞 If anyone can help me. I’d really appreciate it ---
**Author:** ![DjRitam](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/djritam/32/9252_2.png) [@DjRitam](https://forum.djtechtools.com/u/DjRitam)\ **Post date:** [December 29, 2013, 9:21pm UTC](https://forum.djtechtools.com/t/does-anyone-else-get-this-when-they-open-vestax-upater-for-mac/63196/2 "2013-12-29T21:21:47Z")
No one? 😔 ---
**Author:** ![wardos](https://avatars.discourse-cdn.com/v4/letter/w/94ad74/32.png) [@wardos](https://forum.djtechtools.com/u/wardos)\ **Post date:** [January 9, 2014, 5:47am UTC](https://forum.djtechtools.com/t/does-anyone-else-get-this-when-they-open-vestax-upater-for-mac/63196/3 "2014-01-09T05:47:39Z")
Hey, Have you checked the support page for the VCI-400 EGE: [https://techtools.zendesk.com/forums/20730666-VCI-400-EG](https://techtools.zendesk.com/forums/20730666-VCI-400-EG) It helped me when first setting mine up, was a while back so I don’t remember exactly what I had to do. I just followed the instructions for updating the firmware and have not had any issues with the 400 since. Cheers Wardos ---
**Author:** ![stillfusion](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@stillfusion](https://forum.djtechtools.com/u/stillfusion)\ **Post date:** [January 13, 2014, 6:16am UTC](https://forum.djtechtools.com/t/does-anyone-else-get-this-when-they-open-vestax-upater-for-mac/63196/4 "2014-01-13T06:16:26Z")
Yeah me too, I tried to install the Serato DJ firmware on to my VCI-400EGE and it’s MIDI firmware has been stuck in (v07.02) Since the unit shipped with Serato intro.. I didn’t think it would hurt to try to run Serato DJ. I knew I was risking the DJTT mapping but I didn’t think it would be so hard to revert it back to original MIDI firmware. The AUDIO firmware shows up on mine tho… & I can change the AUDIO firmware. Just the MIDI firmware is stuck @ v07.02 I need to try alternate PCs & on windows XP still but I’ve tried repeatedly on my mac & on windows 7 and it fails about half way through the midi update. ---
**Author:** ![DjRitam](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/djritam/32/9252_2.png) [@DjRitam](https://forum.djtechtools.com/u/DjRitam)\ **Post date:** [January 23, 2014, 10:41pm UTC](https://forum.djtechtools.com/t/does-anyone-else-get-this-when-they-open-vestax-upater-for-mac/63196/5 "2014-01-23T22:41:38Z")
Got it working.. My problem was that I was using a Sony Vaio to update it and Vestax announced that the Sony Vaio does not communicate properly with midi. Due to the webcam interfering with the signal. Thank you though 🙂 ---
**Author:** ![DjRitam](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/djritam/32/9252_2.png) [@DjRitam](https://forum.djtechtools.com/u/DjRitam)\ **Post date:** [February 19, 2014, 11:55pm UTC](https://forum.djtechtools.com/t/does-anyone-else-get-this-when-they-open-vestax-upater-for-mac/63196/6 "2014-02-19T23:55:49Z")
> [@wardos](#): > > Hey, > > Have you checked the support page for the VCI-400 EGE: > [https://techtools.zendesk.com/forums/20730666-VCI-400-EG](https://techtools.zendesk.com/forums/20730666-VCI-400-EG) > > It helped me when first setting mine up, was a while back so I don’t remember exactly what I had to do. I just followed the instructions for updating the firmware and have not had any issues with the 400 since. > > Cheers > Wardos Got it thanks! 😃