# order #21471 **URL:** \ **Category:** DJ TechTools' VCI-100 Product Support\ **Created:** [April 12, 2011, 7:20pm UTC](https://forum.djtechtools.com/t/order-21471/22732 "2011-04-12T19:20:56Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![pARtybOy](https://avatars.discourse-cdn.com/v4/letter/p/7c8e57/32.png) [@pARtybOy](https://forum.djtechtools.com/u/pARtybOy)\ **Post date:** [April 12, 2011, 7:20pm UTC](https://forum.djtechtools.com/t/order-21471/22732/1 "2011-04-12T19:20:56Z")
**order #21471** hello,I did a purchase on DJTT store last wednesday (6th april), I didn’tget any purchase confimation email/or shipping email,and I emailed [orders@djtechtools.com](mailto:orders@djtechtools.com) 3 times now, and no reply. I hope the order as been processed and shipped Looking forward, Thank you, Best regards ---
**Author:** ![photojojo](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/photojojo/32/14618_2.png) [@photojojo](https://forum.djtechtools.com/u/photojojo)\ **Post date:** [April 12, 2011, 7:26pm UTC](https://forum.djtechtools.com/t/order-21471/22732/2 "2011-04-12T19:26:17Z")
They’re closed Friday through Sunday so if you sent an email Thursday night they may not have even seen it until yesterday. I forwarded your message along to Zach. ---
**Author:** ![ZachDero](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/zachdero/32/12158_2.png) [@ZachDero](https://forum.djtechtools.com/u/ZachDero)\ **Post date:** [April 12, 2011, 7:34pm UTC](https://forum.djtechtools.com/t/order-21471/22732/3 "2011-04-12T19:34:50Z")
Hey Daniel, Unfortunately my emails were getting sent back every time I tried to email you. I imagine the same problem happened with our shipping confirmation emails. YOur order was sent out six days ago. ---
**Author:** ![pARtybOy](https://avatars.discourse-cdn.com/v4/letter/p/7c8e57/32.png) [@pARtybOy](https://forum.djtechtools.com/u/pARtybOy)\ **Post date:** [April 15, 2011, 4:57pm UTC](https://forum.djtechtools.com/t/order-21471/22732/4 "2011-04-15T16:57:10Z")
the package arrived today!I will do the upgrade tonight,and give a feedback later… ---
**Author:** ![photojojo](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/photojojo/32/14618_2.png) [@photojojo](https://forum.djtechtools.com/u/photojojo)\ **Post date:** [April 15, 2011, 4:58pm UTC](https://forum.djtechtools.com/t/order-21471/22732/5 "2011-04-15T16:58:50Z")
Glad you got everything sorted. 🙂 ---
**Author:** ![pARtybOy](https://avatars.discourse-cdn.com/v4/letter/p/7c8e57/32.png) [@pARtybOy](https://forum.djtechtools.com/u/pARtybOy)\ **Post date:** [April 15, 2011, 6:14pm UTC](https://forum.djtechtools.com/t/order-21471/22732/6 "2011-04-15T18:14:32Z")
just came from the post office,and I have to say I’m pretty dissapointed!only the Chip arrived,where is the cable??? of course I don’t have a confirmation email from DJTT about the purchase(described on 1st post), but here is a copy of the email from PayPal $44.02 USD 1 $44.02 USD Subtotal $44.02 USD Total $44.02 USD Payment $44.02 USD Charge will appear on your credit card statement as “PAYPAL \*DJTECHTOOLS” Payment sent to [orders@djtechtools.com](mailto:orders@djtechtools.com) Invoice ID: #21471.1 so what now? ---
**Author:** ![djproben](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/djproben/32/14259_2.png) [@djproben](https://forum.djtechtools.com/u/djproben)\ **Post date:** [April 16, 2011, 5:45am UTC](https://forum.djtechtools.com/t/order-21471/22732/7 "2011-04-16T05:45:21Z")
I think you have to get your own cable 😞 But as I recall it wasn’t hard to find one. A little trickier to use on a Mac than PC but it worked. ---
**Author:** ![EuphoricF](https://avatars.discourse-cdn.com/v4/letter/e/da6949/32.png) [@EuphoricF](https://forum.djtechtools.com/u/EuphoricF)\ **Post date:** [April 16, 2011, 8:22am UTC](https://forum.djtechtools.com/t/order-21471/22732/8 "2011-04-16T08:22:50Z")
> [@djproben](#): > > I think you have to get your own cable 😞 But as I recall it wasn’t hard to find one. A little trickier to use on a Mac than PC but it worked. +1 The upgradekit comes without serial cable… You need to get one by yourself. ---
**Author:** ![pARtybOy](https://avatars.discourse-cdn.com/v4/letter/p/7c8e57/32.png) [@pARtybOy](https://forum.djtechtools.com/u/pARtybOy)\ **Post date:** [April 16, 2011, 10:43am UTC](https://forum.djtechtools.com/t/order-21471/22732/9 "2011-04-16T10:43:46Z")
@djproben & EuphoricF you’re not beeing helpful at all,check the store and see that the Firmware chip is 25$, firmware chip+cable 35$ + 10$ of shipping and thta is waht I payed for… [http://store.djtechtools.com/collections/diy-kits/products/vestax-vci-100-firmware-upgrade-cable](http://store.djtechtools.com/collections/diy-kits/products/vestax-vci-100-firmware-upgrade-cable) C’mon guys get a grip,and quit the useless talking… ---
**Author:** ![Chubbz](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/chubbz/32/15137_2.png) [@Chubbz](https://forum.djtechtools.com/u/Chubbz)\ **Post date:** [April 16, 2011, 1:55pm UTC](https://forum.djtechtools.com/t/order-21471/22732/10 "2011-04-16T13:55:01Z")
@partyboy dont get too angry dude… was an honest mistake… when DJTT first started selling the update chip there was no cable offered so they must have assumed that it was still like that… even i thought the same… i am sorry to hear that your missing a cable same thing happen to my order but was not DJTT faults so i suggest you email them again and tell them your story… zach has been very helpful in solving my problem they even sent me a replacement for my lost items chubbz ---
**Author:** ![BennyJ](https://avatars.discourse-cdn.com/v4/letter/b/51bf81/32.png) [@BennyJ](https://forum.djtechtools.com/u/BennyJ)\ **Post date:** [April 16, 2011, 6:33pm UTC](https://forum.djtechtools.com/t/order-21471/22732/11 "2011-04-16T18:33:44Z")
Yeah just email them and DON’T be angry. they will help u out in anyway they can. ---
**Author:** ![djproben](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/djproben/32/14259_2.png) [@djproben](https://forum.djtechtools.com/u/djproben)\ **Post date:** [April 17, 2011, 7:16am UTC](https://forum.djtechtools.com/t/order-21471/22732/12 "2011-04-17T07:16:32Z")
heard somebody here needed one of these: Seriously though sorry dude when I got mine there was no cable option. Send em an email I’m sure they’ll get you sorted. ---
**Author:** ![photojojo](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/photojojo/32/14618_2.png) [@photojojo](https://forum.djtechtools.com/u/photojojo)\ **Post date:** [April 17, 2011, 1:21pm UTC](https://forum.djtechtools.com/t/order-21471/22732/13 "2011-04-17T13:21:12Z")
Zach said earlier that all of his replies to you bounced back so it seems to me the issue may be on your end with your email. Regardless, if you have problems with a store purchase the forum is not the best place to deal with it as the DJTT staff don’t check the forum every day. If you get PM notices from the forum maybe you could try to send Zach a PM? ---
**Author:** ![pARtybOy](https://avatars.discourse-cdn.com/v4/letter/p/7c8e57/32.png) [@pARtybOy](https://forum.djtechtools.com/u/pARtybOy)\ **Post date:** [April 18, 2011, 12:39pm UTC](https://forum.djtechtools.com/t/order-21471/22732/14 "2011-04-18T12:39:45Z")
I’m still waiting for an answer from DJTT, posted here, or email or PM… ---
**Author:** ![ZachDero](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/zachdero/32/12158_2.png) [@ZachDero](https://forum.djtechtools.com/u/ZachDero)\ **Post date:** [April 19, 2011, 5:39pm UTC](https://forum.djtechtools.com/t/order-21471/22732/15 "2011-04-19T17:39:53Z")
Hey Partyboy sorry for the late response I was out of town at Coachella. I’m assuming the automated email telling you there would be a delay in response bounced back like all the other emails. I am sorry to hear that your cable was not included. I will send one out today. Sorry for the inconvenience. ---
**Author:** ![pARtybOy](https://avatars.discourse-cdn.com/v4/letter/p/7c8e57/32.png) [@pARtybOy](https://forum.djtechtools.com/u/pARtybOy)\ **Post date:** [April 29, 2011, 7:45pm UTC](https://forum.djtechtools.com/t/order-21471/22732/16 "2011-04-29T19:45:51Z")
I picked up the cable today at the post office,arrived yesterday.Will do the upgrade next week at a friends house,and post a feedback. Thanks ZachDero & Marlene for sorting this out 😉 Best Regards ---
**Author:** ![Pedrotax](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/pedrotax/32/12380_2.png) [@Pedrotax](https://forum.djtechtools.com/u/Pedrotax)\ **Post date:** [May 3, 2011, 12:14pm UTC](https://forum.djtechtools.com/t/order-21471/22732/17 "2011-05-03T12:14:14Z")
Now that’s satisfying customer service, I wish the drivethru McD was like that. I confirm for the email confirmation that has stopped working (for a little while at least), but the orders do work! ---
**Author:** ![pARtybOy](https://avatars.discourse-cdn.com/v4/letter/p/7c8e57/32.png) [@pARtybOy](https://forum.djtechtools.com/u/pARtybOy)\ **Post date:** [May 3, 2011, 2:42pm UTC](https://forum.djtechtools.com/t/order-21471/22732/18 "2011-05-03T14:42:28Z")
just did the upgrade,everything went fine,just like described in the video… I don’t notice any difference between the 1.2 scratching and 1.4,beside that I had to change the MIDI command to 3FH instead of 7FH and from 3% to 1%…but I can’t tell the diff… the tempo faders went from 0.12% (I guess) to 0.03% and of course the middle and top effect buttons are free from the 4th FX button. now I’m configuring my personalized .tsi,a few hours to go… 🙂 Thank you DJTT.will surely recommend. ---
**Author:** ![pARtybOy](https://avatars.discourse-cdn.com/v4/letter/p/7c8e57/32.png) [@pARtybOy](https://forum.djtechtools.com/u/pARtybOy)\ **Post date:** [May 3, 2011, 9:31pm UTC](https://forum.djtechtools.com/t/order-21471/22732/19 "2011-05-03T21:31:24Z")
just finished the .tsi…thought I could share it with DJTT I use 3 decks AB & D the deck “C” is a Sample deck wich I control with akai LPD8 also in the .tsi, I also reconfigured the LPD8 from scratch. PS: turn on FX button 1 on deck A&C; turn on FX button 2 on deck B&D when controlling Master FX (parameter) turning the Dry/Wet knob will turn on FXbutton2 on deck A&C making it work as a Master FX Panel. ---
**Author:** ![Zac\_Kyoti](https://avatars.discourse-cdn.com/v4/letter/z/53a042/32.png) [@Zac\_Kyoti](https://forum.djtechtools.com/u/Zac_Kyoti)\ **Post date:** [May 3, 2011, 11:30pm UTC](https://forum.djtechtools.com/t/order-21471/22732/20 "2011-05-03T23:30:20Z")
Dude, if you dig in with exploring the midi messages send by the new firmware, you’ll find there’s a whole bunch of other useful things. Notice up in the fx section that some knobs send multiple messages, some messages at the end or beginning of travel. The faders send three messages, regular, inverted, and a note on at the end of travel. Very useful for complex fx mapping or automations. The transport section can be led mapped fully now. There’s a lot of other things too. I’d suggest using a free midi monitoring program to really explore what’s in there. [Next page](https://forum.djtechtools.com/t/order-21471/22732.md?page=2)