PC won't detect after failed firmware update vci400se

DJTT Gear & Custom Mods DJ TechTools' VCI-400SE Product Support
1

PC won’t detect after failed firmware update vci400se

Hello guys, my vci 400se controller can’t be detected after failed firmware update. Is there anything I can do? I was updating thru Windows 10 on PC because not all lights worked so thought it has some custom firmware installed and wanted to return to factory firmware. I bought it used couple months ago.

2

Try giving this a go. Did you try loading the regular VCI-400 firmware off Serato’s page? Your SE isn’t compatible with that so there’s quite a high chance you have properly bricked your unit if the guide I linked won’t fix it for you.

3

Just checked and seems like I used “vci400_v21_AUDIO” file in Audio Driver Control Panel to update firmware and now it shows “No device connected” while PC giving a sound when I connect the controller. I think it’s scrap now as I don’t know anyone who can fix it anywhere. If there will be any other way instead of USB to put the right firmware in then it may work.

4

The audio side of the firmware is still compatible with it. Try reverting to 0x0600 and see where that goes. Reboot and try a few times, it’s worth the effort before you let go.

5

OK mate, so I took it to my friend who got Macbook and there it was visible so I Restored firmware to factory settings and now is visible on my PC like it was before.

So:

  1. Thru the Audio Driver Control Panel I have uploaded the vci400_d006 file with success.
  2. Turned off device and turned on while holding F1 & F3 (No lights on controller like it suposed to)
  3. In the FirmUp did Midi in & out as Vestax, didn’t clicked “Get Ver”, just browsed VCI400Eup000.bin and clicked start.
  4. That was the last stage and it failed with “ERROR!! ACK is not found.”

What should I do here?

Does on my VCI 400 on the back should be “SE” ? It have silver faceplate and it says “VCI-400DJ Limited Edition”
That’s the right files for my model?
In attachment I added the photo of Device ID’s.