# Please Help, still can't get the Controller controlling... **URL:** \ **Category:** General Discussion\ **Created:** [March 27, 2010, 4:10pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974 "2010-03-27T16:10:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Waterjunkie](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/waterjunkie/32/13651_2.png) [@Waterjunkie](https://forum.djtechtools.com/u/Waterjunkie)\ **Post date:** [March 27, 2010, 4:10pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/1 "2010-03-27T16:10:26Z")
**Please Help, still can’t get the Controller controlling…** I posted a thread in the Product support, but 2 days, 26 views and no help. Plus it’s my birthday and all I want is for my present to work!!! Thread here. > **[Controller still not controlling.](https://forum.djtechtools.com/showthread.php?t=12606)** > > Using a macbook with Leopard 10.5. Vestax VCI-100 with latest firmware upgrade and overlay (purchased from forum member) > > I upgraded to Traktor Pro 1.2.5 and it says all updates are up to date in service center. > > Downloaded the latest mapping... Running Leopard 10.5 on a macbook with VCI-100 latest firmware and upgrades. Everything looks like it should be working, but it just doesn’t seem to be mapping. Traktor is recognizing the controller in the Midi setup I have checked both the in and out boxes (Watched the Traktor Pro/VCi setup video). The midi mapping doesn’t seem to be getting the TSI file for some reason though. It gets to the point where it asks what setting I want to import, I click OK and nothing. The fields where it says Controller configuration all remain blank and light grey/unchangeable. Is there drivers I need to install that might not be there for some reason? Should my macbook have anything pop up on the desktop when I connect the controller, like an Icon or something? That doesn’t seem to be happening. I’ve had this thing for over a week and still can’t get it going. I promise I’m not a complete idiot either…🙄 😕 ---
**Author:** ![MaxOne](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/maxone/32/13139_2.png) [@MaxOne](https://forum.djtechtools.com/u/MaxOne)\ **Post date:** [March 27, 2010, 4:16pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/2 "2010-03-27T16:16:38Z")
Have you tried installing any other mappings? do they work? Give mine a whirl… just to see 🙂 [http://www.maxonemusic.com/2009/12/latest-tsi-for-vci-100-firmware-1-2-traktor-pro-1-2/](http://www.maxonemusic.com/2009/12/latest-tsi-for-vci-100-firmware-1-2-traktor-pro-1-2/) ---
**Author:** ![pilmat](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/pilmat/32/13583_2.png) [@pilmat](https://forum.djtechtools.com/u/pilmat)\ **Post date:** [March 27, 2010, 4:18pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/3 "2010-03-27T16:18:45Z")
Are you using the BIG import button at the bottom of the preferences window? In “Controller Manager” do not even see “Generic Keyboard” in the top “device Set-up” section? What is the size of the TSI file? A lot of people are having problems downloading the TSI. It should be about 700 or 800 kB (I don’t remember the exact number). If it is really small, it might not be a valid TSI and you need to re-download the TSI. These are some thoughts, let us know if anything works or what does not work. Phil. P.S. Happy birthday, its my mom’s birthday too. ---
**Author:** ![Waterjunkie](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/waterjunkie/32/13651_2.png) [@Waterjunkie](https://forum.djtechtools.com/u/Waterjunkie)\ **Post date:** [March 27, 2010, 5:23pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/4 "2010-03-27T17:23:05Z")
> [@pilmat](#): > > Are you using the BIG import button at the bottom of the preferences window? > > In “Controller Manager” do not even see “Generic Keyboard” in the top “device Set-up” section? > > What is the size of the TSI file? A lot of people are having problems downloading the TSI. It should be about 700 or 800 kB (I don’t remember the exact number). If it is really small, it might not be a valid TSI and you need to re-download the TSI. > > These are some thoughts, let us know if anything works or what does not work. > > Phil. > > P.S. Happy birthday, its my mom’s birthday too. Where is Controller Manager, I didn’t see that in the preferences window. I see controller configuration in the Midi mapping section. The size of the TSI file is under 300KB but I just downloaded maxone’s and had the same problem. Man, I just wish this would work. Thanks ---
**Author:** ![DJMutagen](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/djmutagen/32/10340_2.png) [@DJMutagen](https://forum.djtechtools.com/u/DJMutagen)\ **Post date:** [March 27, 2010, 5:49pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/5 "2010-03-27T17:49:50Z")
That’s funky, never had a problem like this on either of my macs. have you tried mapping it by itself? click add, then generic midi, and select the in device and out device as the vci just to the right and see if everything is ‘un-grayed’, then click the import button at bottom and select tsi… I just tried on a new user account and this worked with all my exported mappings… ---
**Author:** ![Waterjunkie](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/waterjunkie/32/13651_2.png) [@Waterjunkie](https://forum.djtechtools.com/u/Waterjunkie)\ **Post date:** [March 27, 2010, 6:16pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/6 "2010-03-27T18:16:28Z")
> [@DJMutagen](#): > > That’s funky, never had a problem like this on either of my macs. have you tried mapping it by itself? click add, then generic midi, and select the in device and out device as the vci just to the right and see if everything is ‘un-grayed’, then click the import button at bottom and select tsi… I just tried on a new user account and this worked with all my exported mappings… Click add where? Under what preference, I see the add button in Midi Mapping but I don’t see an option for generic midi? ---
**Author:** ![DJMutagen](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/djmutagen/32/10340_2.png) [@DJMutagen](https://forum.djtechtools.com/u/DJMutagen)\ **Post date:** [March 27, 2010, 7:11pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/7 "2010-03-27T19:11:10Z")
Should be a button labelled ‘Add’ under the ‘Device’ drop down menu, that is grayed since you probably don’t have any MIDI devices configured. When you click Add a drop-down menu should pop up, click ‘Generic MIDI’. The ‘Assignment Table’ should become active. select the VCI as the ‘In-Port’ and ‘Out-Port’. Then click the Import button at the bottom. Also just to make sure MIDI is working. Open up the Audio MIDI Setup application under /Applications/Utilities. Click the View menu and click MIDI window. plug in your VCI, does the icon ‘activate’ for it? if so, these instructions should work in Traktor, if not, try deleting the Native Instruments folder in your Documents as well as the Native Instruments folder from /Library/Application Support/ and try reinstalling. Peace! ---
**Author:** ![Karlos\_Santos](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/karlos_santos/32/13263_2.png) [@Karlos\_Santos](https://forum.djtechtools.com/u/Karlos_Santos)\ **Post date:** [March 27, 2010, 7:28pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/8 "2010-03-27T19:28:08Z")
Try this: In Prefs\>Controller Manager\>Device Setup use the pull down and select IMPORT (not Import at the bottom left of Prefs) select your TSI . K ---
**Author:** ![Waterjunkie](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/waterjunkie/32/13651_2.png) [@Waterjunkie](https://forum.djtechtools.com/u/Waterjunkie)\ **Post date:** [March 27, 2010, 10:07pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/9 "2010-03-27T22:07:16Z")
> [@Karlos\_Santos](#): > > Try this: > In Prefs\>Controller Manager\>Device Setup use the pull down and select IMPORT (not Import at the bottom left of Prefs) select your TSI . > > K In my prefs, there is no Controller Manager, I’m using Traktor 1.00.2.5 what the hell is going on here? I have an infant I’m juggling with trying to do this as well so this might have to wait till tomorrow, I really appreciate the feedback though. ---
**Author:** ![pilmat](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/pilmat/32/13583_2.png) [@pilmat](https://forum.djtechtools.com/u/pilmat)\ **Post date:** [March 28, 2010, 12:49am UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/10 "2010-03-28T00:49:58Z")
You don’t have this in you preferences? ---
**Author:** ![sine143](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@sine143](https://forum.djtechtools.com/u/sine143)\ **Post date:** [March 28, 2010, 3:29am UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/11 "2010-03-28T03:29:32Z")
> [@Waterjunkie](#): > > In my prefs, there is no Controller Manager, I’m using Traktor 1.00.2.5 what the hell is going on here? > > I have an infant I’m juggling with trying to do this as well so this might have to wait till tomorrow, I really appreciate the feedback though. Thats your problem. You need to update traktor. If you are trying to use the DJTT mapping, it will not work with 1.0.x. ---
**Author:** ![Waterjunkie](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/waterjunkie/32/13651_2.png) [@Waterjunkie](https://forum.djtechtools.com/u/Waterjunkie)\ **Post date:** [March 28, 2010, 2:29pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/12 "2010-03-28T14:29:35Z")
> [@sine143](#): > > Thats your problem. You need to update traktor. If you are trying to use the DJTT mapping, it will not work with 1.0.x. I have done all the updates in the Service Center. Is there somewhere else I need to go. I swear I downloaded 1.2.5 off the website and that was the most up to date version. ---
**Author:** ![MaxOne](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/maxone/32/13139_2.png) [@MaxOne](https://forum.djtechtools.com/u/MaxOne)\ **Post date:** [March 28, 2010, 2:32pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/13 "2010-03-28T14:32:47Z")
1. Do you have a controller manager in your system preferences? 2. Can you manually map anything? ---
**Author:** ![Waterjunkie](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/waterjunkie/32/13651_2.png) [@Waterjunkie](https://forum.djtechtools.com/u/Waterjunkie)\ **Post date:** [March 28, 2010, 2:42pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/14 "2010-03-28T14:42:03Z")
1. No there is no Controller Manager in the SP 2. No. ---
**Author:** ![DJMutagen](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/djmutagen/32/10340_2.png) [@DJMutagen](https://forum.djtechtools.com/u/DJMutagen)\ **Post date:** [March 28, 2010, 2:50pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/15 "2010-03-28T14:50:09Z")
Open traktor… Click preferences… Take a screenshot. And one as well of the controller manager in the tp settings… This is Fd up ---
**Author:** ![Waterjunkie](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/waterjunkie/32/13651_2.png) [@Waterjunkie](https://forum.djtechtools.com/u/Waterjunkie)\ **Post date:** [March 28, 2010, 2:57pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/16 "2010-03-28T14:57:06Z")
Ok, screenshot of sp. Where is TP located at? ---
**Author:** ![Waterjunkie](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/waterjunkie/32/13651_2.png) [@Waterjunkie](https://forum.djtechtools.com/u/Waterjunkie)\ **Post date:** [March 28, 2010, 3:09pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/17 "2010-03-28T15:09:30Z")
> [@""](#): > > That can not be the latest the version of Traktor… > > When you open Traktor and click on the Traktor Pro LOGO in the top left corner, what version does it say you have? Ok, that is the problem. It’s 1.0.0.250 That’s confusing though as I have done all the updates in the service center. What do you think is going on, what do I need to do to get up to date. Maybe I have been downloading it and it’s still bringing up the old version for some reason, I would have thought it would replace the old file. ---
**Author:** ![MaxOne](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/maxone/32/13139_2.png) [@MaxOne](https://forum.djtechtools.com/u/MaxOne)\ **Post date:** [March 28, 2010, 3:11pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/18 "2010-03-28T15:11:22Z")
When you click on the traktor pro logo in the top left corner what version does it say you have installed? ---
**Author:** ![MaxOne](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/maxone/32/13139_2.png) [@MaxOne](https://forum.djtechtools.com/u/MaxOne)\ **Post date:** [March 28, 2010, 3:15pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/19 "2010-03-28T15:15:33Z")
well i’d uninstall it completely! Use something like Mac Cleaner to make sure everything has been completely un installed. [http://maccleaner.com/](http://maccleaner.com/) Then go to NI and download the latest version and install again. Am sure once you have latest version your issue will be resolved 🙂 ---
**Author:** ![Waterjunkie](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/waterjunkie/32/13651_2.png) [@Waterjunkie](https://forum.djtechtools.com/u/Waterjunkie)\ **Post date:** [March 28, 2010, 3:16pm UTC](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974/20 "2010-03-28T15:16:25Z")
I’ll give that a shot, thanks. [Next page](https://forum.djtechtools.com/t/please-help-still-cant-get-the-controller-controlling/9974.md?page=2)