Hey guys i would like to return my vci100SE, i purchased it about a year ago.
I havent been to happy with the product as one of the headphone cue lights went dead on me. when i asked about it in support i got soldering instructions.
Doesnt make sense to me, usually when i buy a product and it breaks down im told to send it in for repairs not make the repair myself. Now the mapping isnt working right and ive tried everything. If possible i would like to trade it in for the NI S4 with headphone package and the flight case. I will cover the difference.
This isn’t the place to ask for a return, email DJTT support for that.
Unfortunately the cue LED dying is quite a common problem and that isn’t DJTT’s fault, vestax must have had a bad batch. Replacing it isn’t too hard, I did it with zero soldering experience.
You may get lucky and they might accept it as a return, but you have had it for a year. Otherwise they might buy it off you as part of their reconditioning program but you won’t get the original price.
DJTT encourages DiY and it might be faster if your willing to handle it yourself. I feel your frustration, best of luck getting it fixed/replaced quickly!