# S4 problem....please help

**URL:** <https://forum.djtechtools.com/t/s4-problem-please-help/44949>\
**Category:** Traktor\
**Created:** [July 21, 2012, 2:03pm UTC](https://forum.djtechtools.com/t/s4-problem-please-help/44949 "2012-07-21T14:03:03Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![WISEGUY](https://avatars.discourse-cdn.com/v4/letter/w/bbce88/32.png) [@WISEGUY](https://forum.djtechtools.com/u/WISEGUY)\
**Post date:** [July 21, 2012, 2:03pm UTC](https://forum.djtechtools.com/t/s4-problem-please-help/44949/1 "2012-07-21T14:03:03Z")

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**S4 problem…please help**

Hi guys,  
I’m having issues with my S4. Brought it back home after a usb connector fix from a local shop and now play and load button dont work. I downloaded the new version from Native Instrument website and still dont work..🤔🤔 others button work with no problem..please give me some advise or how do I correct this problem…

Thanks very much…😉

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**Author:** ![WISEGUY](https://avatars.discourse-cdn.com/v4/letter/w/bbce88/32.png) [@WISEGUY](https://forum.djtechtools.com/u/WISEGUY)\
**Post date:** [July 21, 2012, 2:19pm UTC](https://forum.djtechtools.com/t/s4-problem-please-help/44949/2 "2012-07-21T14:19:26Z")

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Anybody want to help? please…

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**Author:** ![VanGogo](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/vangogo/32/12189_2.png) [@VanGogo](https://forum.djtechtools.com/u/VanGogo)\
**Post date:** [July 21, 2012, 5:49pm UTC](https://forum.djtechtools.com/t/s4-problem-please-help/44949/3 "2012-07-21T17:49:58Z")

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Have you tried deleting the S4 mapping then re-importing it?

If that doesn’t do it I would start a support ticket with NI

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<div class="post-metadata">

**Author:** ![WISEGUY](https://avatars.discourse-cdn.com/v4/letter/w/bbce88/32.png) [@WISEGUY](https://forum.djtechtools.com/u/WISEGUY)\
**Post date:** [July 21, 2012, 6:20pm UTC](https://forum.djtechtools.com/t/s4-problem-please-help/44949/4 "2012-07-21T18:20:56Z")

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> [@VanGogo](#):
>
> Have you tried deleting the S4 mapping then re-importing it?
> 
> If that doesn’t do it I would start a support ticket with NI

Sorry for the question.. where the s4 mapping is located?

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**Author:** ![VanGogo](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/vangogo/32/12189_2.png) [@VanGogo](https://forum.djtechtools.com/u/VanGogo)\
**Post date:** [July 21, 2012, 10:15pm UTC](https://forum.djtechtools.com/t/s4-problem-please-help/44949/5 "2012-07-21T22:15:43Z")

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Preferences, controller manager, top of the page

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**Author:** ![ksandvik](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/ksandvik/32/16294_2.png) [@ksandvik](https://forum.djtechtools.com/u/ksandvik)\
**Post date:** [July 21, 2012, 10:26pm UTC](https://forum.djtechtools.com/t/s4-problem-please-help/44949/6 "2012-07-21T22:26:39Z")

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If under warranty, send it back. Sound like a hardware problem.