S4 right jog wheel problem

DJ Software & Apps Traktor
1

S4 right jog wheel problem

Yesterday I got s4 i calibrated both jogs i had little trouble to calibrate right jog because it always showed me errors but I succeed, and yesterday everything was fine but today I tried several times to restart s4 and my mac but every time right deck(deck B and D) freezes, when I press play or cue button nothing happens than i move jog and press play than it plays song for few seconds and than freezes again, i recalibrated several times but nothing happens. Here is the video of some guy that had same problem as I have

. So what should I do? I heard that I should remove platter and than put it back and recalibrate that jog wheel, so if that’s solution please explain me how to remove it…
Thanks in advance!

2

Here’s how to put it back on. you should be able to figure out how to take it off from that.

If that doesn’t work you’ll need to contact NI.