# says my serial doesnt match the product? **URL:** \ **Category:** Traktor\ **Created:** [June 13, 2011, 4:51pm UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658 "2011-06-13T16:51:58Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![filthemoney](https://avatars.discourse-cdn.com/v4/letter/f/b5a626/32.png) [@filthemoney](https://forum.djtechtools.com/u/filthemoney)\ **Post date:** [June 13, 2011, 4:51pm UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658/1 "2011-06-13T16:51:58Z")
**says my serial doesnt match the product?** just got my S4 today and went to register and it says my serial that was on the back of the install disk doesnt match the product? weird…made a support ticket with NI. anyone else have this problem? or know why this might be happening? i just wanna play 😞 ---
**Author:** ![JesC](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/jesc/32/10376_2.png) [@JesC](https://forum.djtechtools.com/u/JesC)\ **Post date:** [June 13, 2011, 5:11pm UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658/2 "2011-06-13T17:11:08Z")
can you please email [orders@djtechtools.com](mailto:orders@djtechtools.com) or call our office at (877) 246-8958 (Monday-Friday 9Am-6pm PST) Thanks ---
**Author:** ![filthemoney](https://avatars.discourse-cdn.com/v4/letter/f/b5a626/32.png) [@filthemoney](https://forum.djtechtools.com/u/filthemoney)\ **Post date:** [June 13, 2011, 5:42pm UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658/3 "2011-06-13T17:42:27Z")
thank you. how long does it usually take for these types of issues to get resolved? ---
**Author:** ![fullenglishpint](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/fullenglishpint/32/12539_2.png) [@fullenglishpint](https://forum.djtechtools.com/u/fullenglishpint)\ **Post date:** [June 13, 2011, 5:48pm UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658/4 "2011-06-13T17:48:34Z")
was the sticker on top of another sticker? I’ve heard of some people getting TProS4 install discs with the TP2 serial stuck over the original, so the visible serial is actually for TP2 not TPS4. Try downloading the TP2 demo on the NI website and see if you can authorise that with the serial you have. ---
**Author:** ![padi\_04](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/padi_04/32/56291_2.png) [@padi\_04](https://forum.djtechtools.com/u/padi_04)\ **Post date:** [June 13, 2011, 5:52pm UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658/5 "2011-06-13T17:52:32Z")
> [@fullenglishpint](#): > > was the sticker on top of another sticker? I’ve heard of some people getting TProS4 install discs with the TP2 serial stuck over the original, so the visible serial is actually for TP2 not TPS4. Try downloading the TP2 demo on the NI website and see if you can authorise that with the serial you have. Plus one. (not another +1 post 😛) ---
**Author:** ![filthemoney](https://avatars.discourse-cdn.com/v4/letter/f/b5a626/32.png) [@filthemoney](https://forum.djtechtools.com/u/filthemoney)\ **Post date:** [June 13, 2011, 5:54pm UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658/6 "2011-06-13T17:54:35Z")
i didnt check about the double sticker, but i will try the demo idea. i was so amped on my lunch break to open everything up and get it set up i didnt even think about checking the sticker. but i do remember the sticker said “traktor Pro 2 for S4”. i have a ticket open now and hopefully when NI opens i can get this cleared up. i dont think this would take too long to fix. ---
**Author:** ![fullenglishpint](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/fullenglishpint/32/12539_2.png) [@fullenglishpint](https://forum.djtechtools.com/u/fullenglishpint)\ **Post date:** [June 13, 2011, 6:03pm UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658/7 "2011-06-13T18:03:15Z")
Yeh, the S4 specific software had different serial numbers from TP2. ---
**Author:** ![photojojo](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/photojojo/32/14618_2.png) [@photojojo](https://forum.djtechtools.com/u/photojojo)\ **Post date:** [June 13, 2011, 7:07pm UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658/8 "2011-06-13T19:07:37Z")
You can get the demo here [http://www.native-instruments.com/#/en/products/dj/traktor-pro-2/?page=1975](http://www.native-instruments.com/#/en/products/dj/traktor-pro-2/?page=1975) ---
**Author:** ![filthemoney](https://avatars.discourse-cdn.com/v4/letter/f/b5a626/32.png) [@filthemoney](https://forum.djtechtools.com/u/filthemoney)\ **Post date:** [June 14, 2011, 11:23am UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658/9 "2011-06-14T11:23:20Z")
the demo trick worked. weird… ---
**Author:** ![photojojo](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/photojojo/32/14618_2.png) [@photojojo](https://forum.djtechtools.com/u/photojojo)\ **Post date:** [June 14, 2011, 11:25am UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658/10 "2011-06-14T11:25:50Z")
That’s great, apparently someone at NI didn’t think this through all the way. ---
**Author:** ![fullenglishpint](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/fullenglishpint/32/12539_2.png) [@fullenglishpint](https://forum.djtechtools.com/u/fullenglishpint)\ **Post date:** [June 14, 2011, 11:46am UTC](https://forum.djtechtools.com/t/says-my-serial-doesnt-match-the-product/25658/11 "2011-06-14T11:46:20Z")
lol yeh, imagine if TP2’s box had just been a TP1 box with a 2 stuck on the end and a different serial with the TP1 disc. Oh the potential forum horror…