talk to the seller and go from there. If he’s not willing to come to an arrangement, talk to paypal. DON’T GIVE NEGATIVE FEEDBACK YET as that will just make the seller much less likely to cooperate.
First off, as said above never give negative feedback immediatley.
It is always the best approach to be polite and give the seller the benefit of the doubt.
You lose nothing by being polite.
Only if the Seller is non-compliant do you take action but give him a few days to reply.
In the UK you are covered by Distance Selling Laws and these are upheld by eBay . You can get your money back no quibble within 7 days of purchase.
you can open a case on ebay saying the item was not as described. you WILL win because ebay is real big on not having buyer remorse. they will refund your money and you can ship the unit back. thats all if you open a case and cant work it out with the seller first. message him and let him know whats up
If it happened in transit then the seller should probably offer to refund them and pay return postage or pay for a repair. It was his responsibility to package them properly.
Was the box marked fragile? Depending on the type of postage it might be covered by insurance.
Good thing about CDJs is that their large installed base can offer lot of online resources en whats wrong and how to fix it.
Also, I know how sellers can ship goods almost with just a label slapped on the equipment itself. I remember buying a Flip camera last year on EBay and the seller just dumping the camera on a Flatrate Large box. :eek:
I have been on Ebay since 2000 and I pack what I sell using full OCD power. Never a DOA item. So remember kids, if you are planning to sell stuff by mail, wrap it good, aaand wrap it tight!
Yeah, people need to pay more attention to packing. Stupid guitar center did the same thing with my first red KRK. Shitty packing which resulted in a broken monitor.
I found someone else selling a couple of CDJ’s locally(which this guy as more on the ball or I had patience for 2 more weeks..) so I am just going to go buy one off that guy. I’ll get some sort of rebate for the broken cdj so I wont have to wait for all the silly ebay stuff to work itself out. Get spinning on the cdjs and get my first mix up by the end of feburary like I was saying I was going to.
