The crossfader of the channel of my allen heath 43c don't kill the music .

The crossfader of the channel of my allen heath 43c don’t kill the music .

hello guys , i buyed allen heath 43 c, and I realized that the channel’s crossfader does not kill the music properly.
I can still hear the music at very low volume, almost 0 but not.
somebody can halp me pliase?

Welcome mate. I’m not super familiar with A&H mixers, but not all mixers have a “ZERO KILL” so for example our djm600 does not kill 100% signal even at 0 fader if you know what i am getting at. a digital mixer like my dnx1600 has 100% kill at faders and eq’s … have you tested the other side .. maybe is a fault .. get back to us