# Traktor Audio 6 not recognized in Windows

**URL:** <https://forum.djtechtools.com/t/traktor-audio-6-not-recognized-in-windows/75115>\
**Category:** Hardware: Controllers, Mods and Gear\
**Created:** [November 10, 2016, 8:31am UTC](https://forum.djtechtools.com/t/traktor-audio-6-not-recognized-in-windows/75115 "2016-11-10T08:31:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Zandah](https://avatars.discourse-cdn.com/v4/letter/z/e9a140/32.png) [@Zandah](https://forum.djtechtools.com/u/Zandah)\
**Post date:** [November 10, 2016, 8:31am UTC](https://forum.djtechtools.com/t/traktor-audio-6-not-recognized-in-windows/75115/1 "2016-11-10T08:31:43Z")

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**Traktor Audio 6 not recognized in Windows**

I have reinstalled Windows 7 on my laptop and tried to connect my Traktor Audio 6 interface again, but it is not recognized. The driver is installed correctly. I can also see it in the device manager under USB Devices.  
But when I open Traktor it says it’s not connected. Also when I open the Traktor Audio 6 Control Panel it says it is not connected and I cannot change any settings.

My USB drivers are installed and I tried all USB ports on my laptop. It has 2 USB 3.0 ports and 1 USB 2.0. It doesn’t work on any ports.  
My Kontrol X1 works fine on these ports and also other devices such as an external harddrive work fine.

I don’t know what to do anymore. I uninstalled all NI software and reinstalled it again 2 times already, but it’s still not solved.

Before I reinstalled Windows it all worked fine on this computer.

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**Author:** ![astromech](https://sea1.discourse-cdn.com/flex001/user_avatar/forum.djtechtools.com/astromech/32/37_2.png) [@astromech](https://forum.djtechtools.com/u/astromech)\
**Post date:** [November 10, 2016, 3:00pm UTC](https://forum.djtechtools.com/t/traktor-audio-6-not-recognized-in-windows/75115/2 "2016-11-10T15:00:53Z")

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Try a different cable.

EDIT: Do the lights on the Audio 6 turn on when you plug it in?