left jogwheel scratches, right jogwheel doesnt do much of anything. please help!

so i just got the s4 controller, and i dont know if i messed something up, but i cant figure out how to get the right jogwheel to scratch again. when i try to scratch, it just makes a weird sound and doesnt move the marker on the track. it just seems to bounce in the same position. the left jogwheel works fine. please help me fix this.

thank you

Try re-importing the mapping.

Did you try the steps in this sticky?
http://forum.djtechtools.com/showthread.php?t=20326

ive tried both of these things, but nothing changes