Nanopad2 doesn't work with korg kontrol editor

[PjDc]

Hi

I bought a Nanopad2 he is connected to my computer and he lights up, but when i open korg kontrol editor he doesn't find my nanopad2, so there isn't music.
Can someone help me please?

Pj

[Stewe]

Do you use windows? Close all MIDI apps and plug controller before starting editor.

[PjDc]

Do you use windows? Close all MIDI apps and plug controller before starting editor.

How do you close them?
First time i'm working with MIDI etc

[Stewe]

Talking about virtual cables, ports or audio apps. If your unit is still not recognized fill the ticket to korg support.

[PjDc]

i get a error : failed to open the MIDI port :s
midi.jpg

[Stewe]

Not the editor, MIDI should be sent there. Disable other MIDI apps within OS. What is your setup?

[PjDc]

What do you mean setup?

[Stewe]

Which software, other controllers, MIDI sends. Trying to figure out where is your MIDI lost.

[PjDc]

euhm i don't get it but i'm using KORG kontrol editor and Configure KORG USB-MIDI Driver and i just have a dj controller, pioneer ergo. but i don't have any problems with that. but my dj controller isn't attached connected.driver.jpg

[Stewe]

How long this issue appears, meaning did it happen before? Do you plug it always in same usb port?