S4 loop size encoder problems

[jezalenko]

So, my shiney three week old S4 how has problems.

While practicing just now, my left hand loop size encoder does not respond to rotation at all. The encoder still responds to the push, just not the rotation.

I've already reset all S4 settings, and restarted Traktor as well as setting everything back to default... so presumably I'm looking at a hardware problem?

Any help would be appreicated!

Cheers

[jezalenko]

Also: The MIDI light in Traktor does not light up when I move the faulty encoder - yet every other control does.

Time to file a ticket with NI I think...

[photojojo]

Time to file a ticket with NI I think...

This unfortunately.

[jezalenko]

This unfortunately.

My first major experience with NI and they are looking to disapoint...

I was just jamming and was think the entire time how I wish I had the effects section of a DJM800. A lot more intuitive than the S4 in my opinion - however I have no moneys I so think I'll have to stay where I am!

My warranty should be good though, the S4 is less than three weeks old...

[jezalenko]

Four working days later and no more resposnses from NI......

Just confirming, you can reply to the email messages they send you?

[photojojo]

Just confirming, you can reply to the email messages they send you?

Yes you can.

[jezalenko]

Hmmm, so they've got my reply then. I just hope somthing's happening....

[jezalenko]

Update on the problem - the faulty encoder seems to intermittently give out MIDI when the encoder is turned, however it only seems to give out the clockwise signal, even when the knob is turned anti-clockwise.....

Curious.