Broken Down A&H Xone 4D - repairable?

**Prop** · 10-25-2011, 07:16 AM

I recently bought a 2nd hand Xone 4D, absolutely loved it.
Last friday, I was just playing with it at home when, after 2 hours of playing, I heard a small bang (like the sound when you turn on your mixer and your monitors are already on, but a bit louder) and it smelled a bit burnt.
It was completely dead after that.

Now, I don't have the original invoice, but I doubt it's younger than 1 year... Is there any way I can check this? By serial nr. or sumet?
If it's out of warranty, what could have gone wrong, is it repairable?

Since it's not really a cheap piece of kit and I only had it for little over a week, I really hope this can be fixed or replaced..
Any suggestion or help is much appreciated.

Regards

**Prop** · 10-25-2011, 07:32 AM

Just want to add that the 4D had the latest drivers and firmware and I was playing with Traktor Pro 2

**Destrukto** · 10-25-2011, 08:13 AM

A&H Support

Parts Identification

UK Service Centres
US Service Centres

**Onimode** · 10-25-2011, 08:20 AM

It sounds like something fried. Most likely the power adapter or something similar. May have been caused by incorrect power settings or faulty equipment. You should try to collect some more information on it's warranty, whether it's still valid or not.

And in the event that it's not, there's no harm in opening it up. :P

Edit: hhhhhnnnnnngggggggggggg-
Destrukto, why do you ninja-post while I'm doing research for a reply? :U

**Destrukto** · 10-25-2011, 08:29 AM

The thing with A&H Support is, they are so awesome you don't really need to do much research. You can email or call them. I've had some faulty equipment before, called them up, explained the problem, and they immediately came up with solutions. Same if you go through their online support process. They are mega-efficient. On one occasion I sent my equipment in and they fixed more than they had to, at no extra charge. On another they actually sent me the part and I fixed it myself, and they don't charge imaginary through-the-roof ripp-off prices like other brands either. uhum, like pioneer for instance.

Well, I do live in the UK, dunno where the OP is from. I sent my equipment straight to them in Cornwall. But I saw they have registered Service Centres across UK and US - dunno if they even had that last time I had problems, or how efficient they are.