S4 Fader Slider Problems NI responses

[DJStone]

Hi DJTT and members,

I've mentioned in another trhead about my slider problem. Some othe people had it too.
Some was swapped out by NI as they were aware of the problem or that it became o problem.

Like I said previously that my S4 only came into real action for the month of November through December 2011 with a Fix weekend gig. Before that it was just plain use so little it almost became an ornament.

So I contacted DJTT and they gave me the way forward with this, thank you for that.
Submitted a ticket with NI and nothing could happen with the holidays and all.
Anyway, NI responded that I should send the unit in for repairs.

Now I just sold every other item I had and invested all my savings into this new unit. Now I'm in a gig every friday and Saturday on a low income job, but at least something, and I have to send it back for repairs and play with what.?????

Don't get me wrong, I love the unit, but a few complained about the problem and NI admitted they are aware of the A channel doing it.

So I asked if they could ship one over and I can ship this back and at least keep on playing.
Nope not possible.

So I've swapped channels to deck C & D in order so keep going.

I guess that's it for NI and ever supporting them again.

I look at Ean's videos and think, man he's really hard on unit, mine doesn't even get close to being used like that.

Once again, Thank you DJTT for your assistance.
I'll always support you here.

Cheers

[VanGogo]

I don't know of any company in any industry that would ship a replacement product before receiving the old one. NI will fix or replace the unit under warranty, but they can't do it with out the device, and it isn't their fault you have no back up.

I sympathize with you situation, but you need to be more realistic in your expectations.

[DJStone]

I agree with that VanGogo, I'm not saying they should.
I was just hoping of the of chance that by now they would have some units in SA with Agents to help with defects.

Maybe for some it is easier having backup ready for this type of event some just simply can't afford to buy 2 controllers incase of such a defect.
I just didn't expect that a controller with this type of review would have such problems, but that's just me. From the words of a person who had a simmilar problem he stated that they were aware of it.

I just wanted to say that if other users are having problems in future they should plan as I clearly did not.

Nothing more.

[Paka Ono]

I don't know of any company in any industry that would ship a replacement product before receiving the old one. NI will fix or replace the unit under warranty, but they can't do it with out the device, and it isn't their fault you have no back up.

I sympathize with you situation, but you need to be more realistic in your expectations.

Actually, advanced replacements are quite common in the tech industry. However every company that does it requires a valid credit card, and then will charge it if you don't return the defective unit within some pre established time frame.

NI does not have that policy in place, but it is a very common practice for a lot of tech companies.

[DJStone]

Thanks Pako Ono,

That was part of what I was trying to get across.

It would only be fair to have your credit card details in case you don't return the unit, that would be very acceptable.

[Ross]

Thanks Pako Ono,

That was part of what I was trying to get across.

It would only be fair to have your credit card details in case you don't return the unit, that would be very acceptable.

Not at all, imagine sending you a brand new S4 for you to open which drastically decreases the cost the second it's opened for you to only get back the one you sent to be repaired. Now leaving them with a used open box S4.

Think like a business and you will prosper.