VCI 300 touch sensor knobs broken, how to service?

[djelevation]

I sent a customer support request into Vestax after both screws on the back of the vci300 broke off. The are stuck with the platters pressed down so no music will play.

I took off the casing and looked at the piece thats broken, its a cheap three prong little guy sodered to the sound card board. Looks simple enough to replace on my own, but my units only about 6 months and the warranty is a year (according to Guitar Center).

Anyone had any experience getting things serviced through Vestax? I sent them a message, but there was no way I could find to directly request service.

Thanks.

[f0tif0]

Hey man I saw your post, check out my video on http://www.youtube.com/watch?v=EhRRZs7FXU0
check it and you gonna be able to fix it yourself
chears!!!

[f0tif0]

check out this other guy on youtube how actually replaces the adjustable sensors in the back of his vci 300

[f0tif0]

http://www.youtube.com/watch?v=tLpe4dYtgXk here is the guy who replaced them, but in my video you can see how to quickly disconnect and safely do some maintanance