I’ve had my reservations about posting but need advice, hopefully.
I bought a skin for my s4 and macbook pro. The skin for my s4 is fine and went on well. But the skin for my macbook had 2 little creases in it at the edges as if its been knocked into something. I thought it would be ok once I applied the skin and it would stick fine but it’s not. At both these points the skin is pealing from the macbook and I’m worried it starts to peal even more. Also instead of receiving a skin that went round the trackpad on my mac I got 6 small square bits of vinyl with the same logo as the main image. No idea why as this was not on the template I submitted.
I’ve tried contacting kartel on numerous occasions and have not had a reply. I understand he can be busy but this is now about month or so since I received them.
I’m all for people speaking their mind about a product…good or bad. Everyone knows that as much as you try to avoid it, shit will still happen. You havent given this guy fair amount of time to respond and either make things right between you two or tell you to go pound sand. Don’t jump the gun…it’s a frustrating situation but I’m sure if you were in the other guys shoes you wouldnt be happy to have someone post this thread about you and your company.
I haven’t tried calling as I live in the UK and the time difference causes problems of when I can call.
manchild - I’m not intending on brandishing the company as the product in general is very good. I’m just looking for a little bit of advice on the matter as I’ve had no reply from the company. Even a quick response email to say they are dealing with my request would of be sufficient.
I was hoping someone on here may have ordered a skin for their macbook and could of shed a little light as to why I’ve received 6 small square stickers in place of the one which sits below the keyboard. Also advice on a way to hopefully stick the pealing edges down properly without causing damage to my mac.
@Manchild: He did say he got the product a month ago. Even if he’d waited a week before contacting customer service, that’s still three weeks with multiple contact attempts and no reply. Even eBay sellers are held to higher standards in terms of prompt contact, so let’s be fair to the OP here.
@OP: Good luck getting this taken care of! I hope it works out for you. If it doesn’t get resolved, there are several companies out there who do skins for MacBooks (Phantom Skinz, Best Skins Ever, and Invisible Shield come to mind, among others) so unless you’re specifically intent on a custom design for a skin, you might check one of them out. Personally I grabbed a Phantom Skinz cover for mine and, long-term customer service issues aside (have been in back-and-forth contact with them for over a week trying to get a skin replaced), the product is solid quality.
@VanGogo: Cheers for helping out. I’m glad you were able to get some resolution (hopefully) started for the OP. It’s still a bit disappointing though that the standard channels hadn’t produced results.
He almost always answers the phone, which I believe is listed on his site.
Yes he can take a little more time than other places, but it’s because he is a one man operation with alot of orders. He’s also a DJ, so I like the fact it’s supporting a member of the DJ community and not just a vinyl shop.
Hey hesitant, i would suggest for you to contact 12 inch skinz directly, this is a public forum and you are publicly bashing their products without giving them the chance to fix the problem.
Heres the thing. It’s one thing to get advice (which if you re-read the OP it really doesnt sound like they’re asking for advice and could of easily left out the details and company name), and it’s another thing to air your dirty laundry out in public and bash. Don’t get me wrong, I’m all for open conversation and public scrutiny when it’s warranted, but lets be reasonable here.
He’s not bashing and he said he tried contacting them directly multiple times and got no response for a month. One post here and I’m sure his issue will be resolved quickly. Am I reading this wrong? This didn’t seem like a fuck 12 Inch Skins thread?
Thank you. I don’t get why people think I’m bashing the company as I never said their product was rubbish. I was mearly looking for advice as I’m sure there are other people on here who’ve ordered skins.
@manchild - I could of left the company name out but there are so many different skin companies who all use different materials so if someone was to offer advice based on their product it may not be suitable for mine. At what point in my post did I say their products were crap and to avoid this company? I never.
I thought these forums were for helping and advising each other.
If I can’t get a hold of the company who do I ask. I cannot phone as I’m in the UK and the only time I’m able to call is when I’m not working and that’s the middle of the night for Kartel.