Does anyone else get this, when they open Vestax Upater for Mac?

Does anyone else get this, when they open Vestax Upater for Mac?

Please Help! Just got my VCI400EG When I plug it into
my mac and open the Vestax updater, it says

Device :VCI-400
Audio Firmware : vFF.FF ???
MIDI Firmware : v07.02

Is this even correct? Feels like I may have updated or changed the wrong file :disappointed:

If anyone can help me. I’d really appreciate it

No one? :pensive_face:

Hey,

Have you checked the support page for the VCI-400 EGE:
https://techtools.zendesk.com/forums/20730666-VCI-400-EG

It helped me when first setting mine up, was a while back so I don’t remember exactly what I had to do. I just followed the instructions for updating the firmware and have not had any issues with the 400 since.

Cheers
Wardos

Yeah me too,
I tried to install the Serato DJ firmware on to my VCI-400EGE and it’s MIDI firmware has been stuck in (v07.02)

Since the unit shipped with Serato intro.. I didn’t think it would hurt to try to run Serato DJ. I knew I was risking the DJTT mapping

but I didn’t think it would be so hard to revert it back to original MIDI firmware.

The AUDIO firmware shows up on mine tho… & I can change the AUDIO firmware.
Just the MIDI firmware is stuck @ v07.02
I need to try alternate PCs & on windows XP still but I’ve tried repeatedly on my mac & on windows 7
and it fails about half way through the midi update.

Got it working.. My problem was that I was using a Sony Vaio to update it and Vestax announced that the Sony Vaio does not communicate properly with midi. Due to the webcam interfering with the signal. Thank you though :slight_smile:

Got it thanks! :smiley: