S4 Master Output Channel 1 not working, 2 is working fine

DJ Software & Apps Traktor
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1

S4 Master Output Channel 1 not working, 2 is working fine

Hi,

Last week I started getting bad sound out of channel 1 and now there is nothing, either out of RCA or 1/4 inch.. Sound is fine coming out of channel 2 but I need both channels if Im using powered speakers..

I have upped the Latency to the slowest, but I have had the S4 for months now with no issues and I feel I have treated it well that something shouldnt have broken loose.

I have reinstalled the drivers for both the S4 and TP2 and even updated to the new S4 driver 3.0. I have tried every USB connection on my computer.

I also occasionally am getting loud humming out of the Monitor port. I have no crackles or drop outs to suggest Latency issues.

Using a Duel Core i5 PC with 4GB ram. Wireless is off.

I have looked through all the settings and there is nothing to suggest anything is wrong. I use the S4 as the main soundcard and I know i could get an external soundcard to fix the problem, but ive spent a lot of money on the S4 I want to use it as is..

Has anyone else come across this problem? Or are their any suggestions on how to fix it, I imagine its a hardware issue, but there are a lot of smart suggestions on here im hoping can help me.

2

Are both channels active in Output Routing-Output Master?

3

Yep, it is active on both sides..

4

Try monitoring your S4 via your laptop’s 3.5mm plug, using the built-in soundcard (Realtek, WDM etc.) and see if you get the same result. If NOT - its software, not hardware.

5

Tried Monitoring via my Realtek Card and both sides worked fine.. Guess this means Hardware huh?

6

Try tightening the nut on the headphone jack. Not to tight though and don’t use pliers.

7

Thanks Photojojo and Jonathan,

Ive tried tightening the headphone jack which might help with the buzzing i get out of it, but that comes and goes very infrequently, however its not the headphone jack thats the problem, its the Master Output 1 both 1/4 inch and RCa and doesnt look like there is anything to tighten.

One thing I forgot to mention is I havent been using a power cable for over a month now as I lost it, but it has been sounding great until this happened last week. I dont know if that affects anything other than the LEDs and the volume of the Headphones..

8

That shouldn’t mess up your sound at all. I think maybe you need to contact NI.

9

Thanks mate, already have contacted them, will let you know what they say

10

Good luck.

11

Hello I have the same problem

Hello did you ever figure out how to fix this problem? I am experiencing the same thing.
Thanks
Cheers J3ster