Let me be clear here I don’t expect the product in two days. I expect to be updated as to when it would ship!
Also just a little background here…at the end of last week I sent an email to the store here asking if they had the s2 backpack in stock. I was replied to 2 days later and told in stock and ready to ship right away. I placed an order 2 days ago because I was told it was in stock and ready to ship right away. I chose ground because I did not want to spend more and after reveiwing estimated delivery time on ups website it worked for me as I need the back by Friday (1 week from today, 5 days if you count work days only).
I need this for my new s2 and I expected since I was told it was in stock and ready to ship it would be shipped once I purchased it.
In case anyone thinks I am a liar:
George, Feb 29 11:12 (PST):
Hey K****,
Yes! It’s in stock and ready to ship.
If you have any other questions, just let me know.
Regards,
George
Now my question is this you were quick to tell me it is in stock and ready to ship to get my money but not quick to ship it out? I have sent a ticket in which still has not been responded to and my order is still processing…
I don’t think I am being unreasonable to expect it to shit right away since I was told it would.
Hey Fuzz.
Dan here. I’m the first person at DJTT HQ to see this. It’s Friday. Everyone else has gone home after a very long week.
Sorry you’re disappointed about the ship time on your bag. What many have said here is correct- we’re a small company and work within small constraints. This week, for instance, our main shipper and customer service badass, Zach, has been sick. We’ve been stacked up with orders that we’re pushing out the door as fast as we can, but in a small company, one person out sick can really impact orders like yours.
We like you. We like all of our customers, readers, forum members - and the fact that you choose to spend your hard-earned cash with us is something we’re exceptionally thankful for.
I’ve replied to your ticket, and have made arrangements to make sure that your bag arrives well before Friday next week.
Edit: When was the last time any of you got a personal response from anyone at Amazon Prime? Jus’ sayin’.
Totally understandable, I’m not trying to dog on you, I meant no disrespect. Fact of the matter is, when you order something new, you want it to move right away because you’re excited to get it…at least that’s how I am.
Hopefully, they get it shipped by Monday and it’s to you by Friday. Quite frankly, if something is lagged in processing, then the company should rush ship it to get it to you in a reasonable amount of time. I’m sure DJTT will make it right. From my experience, they take care of their customers.
Also, the line below is funny cuz you said shit…if I was promised prompt shitting, I’d want it shat right away too!
Now see this is how customer service is supposed to work. I am more than happy with the arrangement you have made. I love this site and have since it first started and will continue to be here and shop you guys.
I know all too well what happens when someone calls off sick
Okay, then how about someone who as been waiting for over 6 weeks to get Chroma Caps that were supposedly sent with his Kontorl S2 Setup he purchased and 2 of the DJTT S2 Backpacks.
They never came in the original order. (02/04/12)
I was told sorry for that by George in Customer Service and they would get out to me right away. (02/15/12)
I never received a confirmation or tracking that these were sent.
I posted another claim to find out what happened (03/07/12), which was not replied to till today because I had to post another request on it last night.
I have received 104 packages at my address in the past year and in the 3+ years I have lived here I have not had one package gone missing.
I have yet to register or use my S2 because I could have purchased it elsewhere but choose DJTT for the Chroma Caps and Customer/Tech Support.
It is good to post these in the regular forums because others won’t see them in the Tech/Customer support forum until after the make a purchase and have an issue. It helps improve your customer support.
I don’t think any of us are knocking the people behind DJTT personally, it’s just most on here are not rich and can’t wait forever for something to arrive.
to the OP- sorry to hear you had a bad experience with our customer service/shipping. I’m also sorry to see that some people from the forum complained about your post - it’s normal to want to know where your product is. Customers are very important to us.
You caught us at a bad time when we fell a few days behind because of the vci-400 shipments. Normally our goal is to ship orders out within 24 hours and reply to all questions within 12. Email Zach @ djtechtools.com and he will set you up with a discount to make up for the problems.
I just saw this thread and wanted to speak about what happened.
Yes, we are a small company run by DJs for DJs, but that doesn’t give us an excuse not to ship things in a timely manner. We just hired some new people to help out with our recent increase in orders. Just like all new people, they are going to make mistakes. We are constantly refining our systems and trying to improve them for your convenience, but we will definitely make mistakes along the way. However, we pride ourselves on excellent customer service. If you ever experience a problem, or feel wronged in anyway please just let us know. We will always work with you to make it right. Sometimes we might take a few days to respond, but we will always get back to you. Also, if you ever have a suggestion about how you could have a more awesome experience, please let me know. It’s my job to make sure everyone has a great experience so I always appreciate customer feedback. (PM me or send an email to zach at djtechtools dot com)
We appreciate your patience while we are working very hard to optimize our systems to help make everyone’s experience at DJTT a great one!
