Help needed : iTunes playback not working when VCI-300 mkii is plugged in

DJ Life & Community General Discussion
1

Help needed : iTunes playback not working when VCI-300 mkii is plugged in

Hey Djtechtools,
I’m hoping someone out here can give me suggestions on what to do.

I very recently switched from a macbook pro to a windows laptop (m14x).
For my sound I have my monitors plugged into my VCI-300 MKII which is then usb plugged into my computer.

iTunes works as long as I haven’t had my VCI-300mkii on, when I turn the hardware on it crashes immediately, then when I reopen it it glitches and when I press play, the playhead does not move. Now until I reboot regardless of whether the vci-300 mkii is plugged in we have no progress with itunes.

Things I’ve tried from online research:
Reinstalling itunes
Reinstalling quicktime
Going into sound preferences and disabling enhancements
Going into control panel and checking for updates/ performing maintenance tasks
Deleting my itunes library and putting it back in

None of these are working, I’m guessing the problem is the vci-300 mkii’s driver compatibility with itunes?
I never installed any drivers when I plugged my vci-300mkii into my new windows computer, it works fine with serato.
I’ve googled around for windows drivers and haven’t had any luck.
Any suggestions dj tech tools? :slight_smile: Much appreciated.

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Any vci-300 mkii users with windows out there? I bought it second hand so I didn’t get any discs with it if there was or a manual.

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How long have you waited for iTunes to start playing? I have a similar issue when I have my Kontrol S2 plugged in. I try to play a song in iTunes and it doesn’t play for what seems like 30 seconds…Then it starts moving. That only happens when I first turn on iTunes and it’s fine after that. Aside from that I don’t have much input.

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Hey thanks for the reply! Will asdmit never even gave it 30 seconds of time, just have been waiting about 5 minutes though and no avail. At this point any suggestions are definitely appreciated. :slight_smile: