NI Moderators - Almost at the point of selling ALL Native Instruments Gear
I am so F*******g sick of the run around i get every time I try to use NI support.
I am a huge fan of NI and Traktor, even to the point where I teach DJing only with their products.
I am legal, licensed and have paid (without question) for every update and bought new products as they were launched.
I have had the same trouble ticket open for months now and they don’t even READ them, today i got a response after waiting over two weeks (this was a reply from me to them saying please answer my outstanding ticket) and they didn’t even read the question I posed.
If anyone on here has any influence over NI support, please have them look at this with their eyes open !
NI Ticket - 2011101810003021
All I wanted is my serial number which seems to have not been entered into the registered software section. I have TWO TSP 2 systems, completely different, with only one registered serial ..I have paid twice and I remember getting the second serial … but it’s been lost somewhere.
Not much to ask for is it, however NI seem to want to make everything as difficult as they can.
So much so that I feel like moving over to Serato and twitch.
Hopefully one of the moderators here has some influence with NI. I can’t post direct on the NI site (not sure why as that was my first port of call).
Perhaps someone here has a direct email address of their support manager .. I don’t know, just hoping for a little nudge in the right direction.
I can’t sit on the phone all day to Germany hoping to be transferred to the right department (that would cost about the same as buying another licence)
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Thankyou for your input, I know that … but i can’t seem to get a post on the NI forum. thats why i am asking for hep here … i said this in the previous posting.
Thankyou again. I am already in a bad mood, so excuse me if this comes off rather “offhand”
I have already spent ages on the phone to Germany at my cost, waiting to be connected to the right department (STATED PREVIOUSLY)
The fact that one of my serials numbers is not on NI’s system (where all serials are stored electronically) is the problem. I have two payments to NI for two upgrades, but only received (as far as I can tell).
As for the Pro-tip … I think after 25 years of earning a living through DJ’ing … my taxman assures me I am already a pro …
thankyou again for not taking the time to read my post and firing off replies from the hip.
Do you work for NI ? This is the kind of helpful response I get from them.
Apologies if I offended you, but I get offended when people don’t read a posting.
Reading thru NI’s forum you can quickly learn just how spectacularly pathetic their support is, in all matters. Even their updates seem to break more than it fixes. Hilarious!
No need to take it out on me just because you’ve lost your serial number, seem unable to operate the correct internet forum, and said you’re unwilling to use a telephone.
…anyway, hopefully Karlos will pop along soon and put you out of your misery. I’ve PM’d your ticket number to him on the NI forum for escalation. Good luck going forward - and backup your important data!
NI service is the worst and sometimes i just feel like leaving the company altogether. if there were other comparable products i probably would. i emailed them twice at least a month ago and have received no answers. it’s pathetic.
I don’t understand why this thread is titled “NI Moderators” this is DJTechTools isn’t it..?
NI Moderators dont/cant view support tickets, they just have a direct email list to support to push them forward.
Mods dont actually view the ticket. They cant, its private.
Moderators dont hold tickets up or lose them or mess people about with Support issues.
If you want the help of a Mod because you feel that you are getting lost in the Support system you just need to ask one.
I usually have received a response within 1-3 days the few times I had to contact NI. Some never responded but those were feature requests. I would check your spam filters to start with just to make sure those don’t filter out responses.
