NI Tech Support - does it exist?
So I put in a ticket about a week ago due to multiple problems I’m having – the biggest currently being Traktor 1 and 2 receiving NO MIDI from a KX1 – and have gotten no ticket number, no email, no response other than a thanks for posting. I sent another ticket a couple days ago just in case. Still nothing; is this typical? Do they even respond to such queries via their website, and if not, how does one get tech support?
NI support sucks!! If you get a ticket number you can harass Karlos into escalating it for you, but he prefers if you wait a week or so.
If you are not getting an auto ticket either:
It’s getting junked by your email client
Your account info Is incorrect.
A ticket HAS to be in the system For 3 days before I can push it.
Hit me up on the NI forum with a PM and we can look into it .
Is it just me, or is having an NI mod over here (who is also a DJTT mod) awesome?!
Yeah I’ve been having the same issue with NI tech.
I emailed them almost 2 weeks ago with my problem, and they emailed me back saying they created a new ticket and would get back to me “some days” 
Well its been over a week already so I emailed them again to try and check whats going on but nothing so far…silence… So.. so far I’m not very impressed with NI at the moment.
Their support is great once you get their attention.
Literally everyone I’ve ever talked to has the same story. No response until Karlos sees them complain on a forum and escalates.
I still haven’t heard anything about my shipment with my hardware upgrade. I’ve just been sitting here because I feel like I’d have to go through all this effort to get their attention only to be told that it hasn’t shipped yet due to limited supplies.
Call them. It has worked for me in the past twice
<3 U Karlos 
I assume that the fact tpro2 has just been released could also be a cause. Their support must be up the walls. I used the system once before and got a reply within 10days
2 queries this week - immediate email reply with ticket #. Issues resolved the next day.
Nothing in my junk mail folder - weird that I have no problem getting ads from NI but not support mail. Will hit you up, thanks.
You lucky bastard!
Lol, was thinking the same bloody thing.
hmmmmmm. 
it must be my smile
I have to agree their support is horrible. It took a whole week to get a automated email response for a ticket number. Then I gave up trying to exchange emails with tech support to resolve my problem. I called the US tech support number and played the phone game. I’ve had multiple issues with time code and the audio 10 soundcard. Then i discovered another issue with the Audio 10 and low db ouput when using the direct thru mode on channel b.
All my software issues were resolved by myself. I got sick and tired of waiting for NI to help with a software FX bug and time code problems, so I reformatted a HDD and ran a clean install while backing up the .nml files. This also solved my second problem, time code recognition. Not sure if the orginal install was bad or if having some other combination of NI software, Traktor LE, installed messed things up.
Now my last problem is where my issue with NI tech support lies. It is apparent that there is an issue with the Audio 10 card, take a look at the NI forums. At least 15 or more people are experiencing the Low dB output on channel B when using direct thru mode. It’s now 2 weeks later and I have still had no correspondence with the RA department. After speaking with tech support I was told they would RA the card and “take a look at it”. I called back yesterday and the the guy I spoke to wasn’t even willing to look up ticket numbers for me. His reasoning, they are all out of Audio 10 cards until end of April or early May. Then I ask if my name is at least on a waiting list for when the Audio 10 is back in stock. I got no response. All he wanted to do was tell me to call back 1st of May and use a different Input/Output on my Audio 10 until then. This is a complete joke. Absolutely horrible tech support. My product is defective and you cant even make sure the process is started, or give me a reference letting me know I’m # “x” in line and my card replacement will be ready around a certain time.
Ticket#2011040510007867
Thanks for listening to my rant.
I’ve had up and down experiences w/ NI support. First couple of goes sucked, but I did have one or two more recent queries which were answered relatively quickly (within a day) and usefully.
there service has allways been bad, if you have a phsical product just send it back to the shop and ask for a replacement, then the shop will send it back and you get a new one
Still waiting 4 days after requesting to deregister the software to pass on to a friend, got a ticket but nothing else… NI Support sucks compare to Ableton!
Cheers
D
Most annoying thing about this is I live literally right down the street from NI headquarters in Hollywood. Can I just walk down there with my X1 and computer and bang on the door?