Played out for my 1st gig, 6.5 hours. Aweseome! Traktor skipping/stalling issues

DJ Life & Community General Discussion
21

Here is the video on how I can reproduce the jog wheel failure:

22

Dry solder joint somewhere. If the unit is still warrantied, or you’re not handy with a soldering iron, send it back for repair… if it was me, I’d just strip the entire unit down, find the joint, and re-solder it.

23

Seems more likely to be a faulty sensor under the jog wheel.

24

If you attempt to fix it yourself you invalidate your warranty.
The only way to open an S4 is by sticking a screwdriver through the warranty sticker to get to the screw below.

There are no user replaceable parts in an S4.

Just send it back.

25

Thanks for the help everyone. Yeah, I won’t be repairing it myself. I am handy with electronics, but I bought this less than 45 days ago and I expect NI to handle it. I submitted a ticket to NI last night, I wonder how long it will take for them to respond. If it doesn’t go well, I will try and use the insurance on my credit card to cover it.

26

From everyone I know that has an S2/S4 that’s been faulty, NI have sorted it pronto.

27

This is great to hear. Have you heard about what that process looks like? Local service center or do I have to ship it to Germany?

Thanks

28

It takes a few weeks to get a replacement sent out. If Guitar Center won’t help you should contact NI to arrange the return.

29

Unfortunately I’m not entirely sure. I imagine they’ll have a local(ish) service center though.

30

There’s an office in LA you might be able to send to.

http://www.native-instruments.com/en/company/contact-ni/?src=navi

31

Thanks everyone for the help. I contacted NI on the phone. I showed them the video. They deemed it as defective on purchase. Because of this, they told me to go back to Guitar Center and tell them this and if I had any problems to contact them. I followed their direction. After about 30-45mins in store and a call to NI, a swap for a new S4 was authorized. I went home yesterday with a new S4. I set it up and tested the same way as I did in the video. This one has no problems.

NI and guitar center has earned my business and a happy client. This kind of service means a lot to me.