problem with fader

problem with fader

so i’ve been having alot of problem with my deck a fader
if i move my fader all the way to the top on my s4 the fader on screen in traktor will slowly start to move down it also does this sometimes when i have the fader at the bottom but if i have the fader just a little bit off from the top or bottom its fine
i’ve sprayed some compressed air on it but its not working
any help would be great
thanks!

Have you tried to calibrate the fader? If that doesn’t work you’ll probably need to contact NI.

yeah calibrating the faders didnt help either

the deck A fader has been a common problem with quite a few S4 users. You’re probably going to have to send it into NI to get it replaced/fixed as its a most likely a manufacturing defect. FYI sending it in has been the only real resolution to this problem thus far as compressed air/ cleaning hasnt really had great results, but on the bright side seems like NI has taken care of these people financially and gotten their S4 back to them in a reasonable amount of time (at least the ones I’ve heard of).

I just had to get my S4 serviced for the same thing, though my problem was with the B Fader and the B/D Tempo fader.

NI wont fight you on a replacement. Oh yeah I got a brand new S4.