This happens to me every once in awhile out of the blue. But a simple recalibration of all the faders gets it working properly again.
Beyond that, I would contact Native Instruments directly. Unfortunately if it’s a hardware issue, you’ll probably have to send it in and be without your S4 for awhile.
I use the stock mappings, but recently ive learnt how to midi map… so ive mapped my numberpad keys on lappy to immitate a midi fighter style combo fx pad…(added to generic keyboard tsi)
I did check wether it was this that was making my faders move by doing a complete re-install without my add-ons…
AW MAN!!! lol
I thort i would have to… wanted to eliminate all other possibilitys!
Earlier today ive emailed NI direct, stating my problem. Would anyone no if they are quick to reply? My warrenty runs out at the end of the month! Thort it was 8 months of usage but i was wrong!
oops, I have the exact same issue but on the B fader.
I hope it’s not the hardware.
I bought it at Thomann, and last time I sent them a DMX light to repair, they told my light’s circuity was damaged by liquid, though I’m certain it wasn’t…
i think i had the same problem
tried everything and couldnt fix it myself so i contacted NI and sent it into them
they couldnt fix it so they sent me a brand new s4 haha
But actually I’m not the only one with this issue. I spot yesterday that my volume wad pretty low on Deck A. I then checked the virtual mixer with realtor and realise that even with the fader all the way up on the S4 it wad only 3/4 up on the software. Tried few things but he volume keep gradually going down when the fader is at the top and it goes up slightly when the fader is way down.
I hope it’s only a bug from the last realtor software update as this started only after the 2.1.2 update.
I will get in touch with Native Instruments but it’s pretty strange we have this hardware failure all at the same time. Might be to do something with the sofware or firmware.
Had the same problem after 2 days of live DJing (this weekend).
In the middle of the gig I heard the track I wanted to play next in the main channel and got panic, then I saw the on air-led active and didnt understand a damn thing. So, I google and found this thread.
Exactly the same issue, tried different drivers etc and as someone said, this is a hardware issue. I solved this by using a very tiny philips driver and found some dust under the bottom of the fade level. This solved my problem to 100%
Don’t try to force-pull the fader down, you will just make your dust more compact
I had the same thing happen to my left pitch fader yesterday. Was playing with it and all was normal then all of a sudden software pitch fader would just move all over the shop by itself. It also seemed to have an offset (if fader was centered on S4 the software would show it as almost at the bottom).
I tried unplugging and replugging, turning it off and on, restarting computer and recalibrating everything. After nothing would work I said fuck it, turned it off and called the place I got it from to check out their warranty process. When I went back and turned it on a few hours later it was fine. Knowing my luck writing this post has jinxed me and when I get home it will be screwed again
Take that thing back or at least have NI take it back. The left pitch fader is a common hardware flaw bud. It’s not gonna get any better so might as well take it back when you’re still under warranty.
Yeah I’ve seen on the NI forums that it’s a common problem. If it starts doing it again I’ll definitely be taking it back. However while it’s working fine I figure I might as well run with it. It’s only 2 weeks old so still have plenty of warranty so I’ll just keep an eye on it and hope it was a once off episode.
Well was working fine for a while but today the left tempo fader started moving all over the place on it’s own again so definitely time for a repair.
My options are to take it back to where I got it from they said they troubleshoot and if they fix it they charge $35, which is bullshit. If they can’t fix it they send it away under warranty. Or option B i can just deal with NI directly by lodging a support ticket. Has anyone had experience dealing with NI directly for repairs? any ideas on how long the process takes and if they pay for shipping to and from them?
